http://kbpublisher.com/forums/ KBPublisher Forums » Topic: Email Acknowledgement Templates en Thu, 09 Feb 2012 17:35:28 +0000 http://kbpublisher.com/forums/topic.php?id=20#post-413 Thu, 27 Aug 2009 10:12:15 +0000 Karen 413@http://kbpublisher.com/forums/ <p>Hmm. I don't know why I wrote what I did. Here's how it really works:</p> <ul> <li>You, the user, have no control over the format of the email.</li> <li>Emails may be straight text or may be HTML, but that is controlled by the developers here. They determine that when they create the letter</li> <li>Whether a template is html or text based is controlled by when the template was created. We have only just started creating html templates. HTML mails have been implemented as part of release 3.5 (currently in beta mode). Thus some of the emails for new functionality--subscriptions, etc. will be html formatted but not the old ones. There is not, or at least not yet, any plan to convert the old emails</li> <li>You can't mistake an email that's in HTML format. When you're editing the mail you see the FCK editing toolbar with bullets and all the other formatting (the same toolbar you see when creating articles) and you can use html functionality in these mails</li> </ul> <p>So what I wrote in the article about html and emails is totally incorrect, sorry. I hope it hasn't caused too much inconvenience.<br /> (p.s. Article is now also updated to be clearer.) </p> http://kbpublisher.com/forums/topic.php?id=20#post-411 Wed, 26 Aug 2009 13:15:41 +0000 dgw837 411@http://kbpublisher.com/forums/ <p>Thanks ! </p> http://kbpublisher.com/forums/topic.php?id=20#post-409 Wed, 26 Aug 2009 09:28:56 +0000 Karen 409@http://kbpublisher.com/forums/ <p>dgw837</p> <p>I'm following this one up. I even remember changing the knowledgebase article for it when it was implemented. I'll get back to you. </p> http://kbpublisher.com/forums/topic.php?id=20#post-407 Mon, 24 Aug 2009 12:51:23 +0000 dgw837 407@http://kbpublisher.com/forums/ <p>it's in one of the user manual files. what is the issue with sending these emails? i've noticed an is_html flag in the database, and i've enabled it for at least one of the emails. additionally, i've started the editor class, and it appears properly when editing an email template -- why wont it send, specifically? is it a quick code fix that i can handle myself? </p> http://kbpublisher.com/forums/topic.php?id=20#post-406 Sun, 23 Aug 2009 08:15:12 +0000 onesign 406@http://kbpublisher.com/forums/ <p>You can't send HTML emails.</p> <p>&gt; What does this mean? "Older emails are straight text<br /> &gt; (meaning all you can do is type text, while newer ones are HTML<br /> &gt; (meaning you can use bold, italic, bullets and other formatting)."</p> <p>Sorry, where did you read it? </p> http://kbpublisher.com/forums/topic.php?id=20#post-399 Thu, 20 Aug 2009 18:32:11 +0000 dgw837 399@http://kbpublisher.com/forums/ <p>What does this mean? "Older emails are straight text (meaning all you can do is type text, while newer ones are HTML (meaning you can use bold, italic, bullets and other formatting)."</p> <p>How can we send HTML emails? </p> http://kbpublisher.com/forums/topic.php?id=20#post-134 Fri, 25 Apr 2008 18:35:06 +0000 madhumohan 134@http://kbpublisher.com/forums/ <p>yes, i changed the setting, its working fine for me. thanks. </p> http://kbpublisher.com/forums/topic.php?id=20#post-112 Tue, 22 Apr 2008 21:21:45 +0000 onesign 112@http://kbpublisher.com/forums/ <p>ihubling could you please send me an example of such email.<br /> Maybe it is email client issue? </p> http://kbpublisher.com/forums/topic.php?id=20#post-111 Tue, 22 Apr 2008 16:00:13 +0000 ihubling 111@http://kbpublisher.com/forums/ <p>While on the topic of plain text outgoing emails... is there a way to force a line-break? My templates contain signatures that have 6 or 7 lines of credentials associated with the response, and although they are nicely formatted in the template, the resulting email always has the lines concatenated.</p> <p>One more question - is there a way to incorporate the article templates into the responses? </p> http://kbpublisher.com/forums/topic.php?id=20#post-110 Tue, 22 Apr 2008 14:26:25 +0000 onesign 110@http://kbpublisher.com/forums/ <p>Server unable to send email.<br /> Set correct values in Admin Area under "Settings-&gt;Email". </p> http://kbpublisher.com/forums/topic.php?id=20#post-109 Tue, 22 Apr 2008 12:35:18 +0000 madhumohan 109@http://kbpublisher.com/forums/ <p>I am getting an error while sending article as an email like...<br /> Something goes wrong. We are unable to process your request. Please retry shortly.</p> <p>what to do for this error. </p> http://kbpublisher.com/forums/topic.php?id=20#post-68 Tue, 08 Apr 2008 09:13:23 +0000 onesign 68@http://kbpublisher.com/forums/ <p>Yes. Plain text only. </p> http://kbpublisher.com/forums/topic.php?id=20#post-66 Tue, 08 Apr 2008 02:51:42 +0000 ihubling 66@http://kbpublisher.com/forums/ <p>A quick question... Is plain text the only option for email templates? Is there no way to add HMTL to the outgoing emails? </p>