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1. ihubling
   Member

   A quick question... Is plain text the only option for email templates? Is there no way to add HMTL to the outgoing emails?

   Posted 4 months ago #

2. onesign
   Key Master

   Yes. Plain text only.

   Posted 4 months ago #

3. madhumohan
   Member

   I am getting an error while sending article as an email like...
   Something goes wrong. We are unable to process your request. Please retry shortly.

   what to do for this error.

   Posted 3 months ago #

4. onesign
   Key Master

   Server unable to send email.
   Set correct values in Admin Area under "Settings->Email".

   Posted 3 months ago #

5. ihubling
   Member

   While on the topic of plain text outgoing emails... is there a way to force a line-break? My templates contain signatures that have 6 or 7 lines of credentials associated with the response, and although they are nicely formatted in the template, the resulting email always has the lines concatenated.

   One more question - is there a way to incorporate the article templates into the responses?

   Posted 3 months ago #

6. onesign
   Key Master

   ihubling could you please send me an example of such email.
   Maybe it is email client issue?

   Posted 3 months ago #

7. madhumohan
   Member

   yes, i changed the setting, its working fine for me. thanks.

   Posted 3 months ago #

8. madhumohan
   Member

   is there any possibility to set tree view for version 2.0?

   Posted 3 months ago #

9. onesign
   Key Master

   Sorry, there is no such possibility.

   Posted 3 months ago #

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