Home Learn More Purchase Knowledge Base Support Contact

Community Forums

Forum » KBPublisher General discussion

Install error

(4 posts)

  1. cyrus
    Member

    Greetings. I am trying to install kbpublisher and am unable to get past step 4 in the install wizard.

    After accepting the license agreement (there is a spelling error on license.html filename) and clicking 'next' to proceed to step 4 I get a blank page.

    Similarly, if I attempt a manual install I get a blank page when trying to load the index page.

    I have got to get this KB installed to demo to clients before the expiration date of april 15th.

    Posted 7 months ago #
  2. Hi,

    Looks looks like some missed library interrupts script execution.
    Check this
    http://www.kbpublisher.com/kb/I-have-installed-PHP-and-MySQL-and-I-can-see-only-blank-page-Whats-wrong_203.html

    Posted 7 months ago #
  3. jrp2
    Member

    I ran into a similar problem (probably the same problem).

    Make sure you have the gd extension to php installed. It does not mention it in the install guide that I can find, but it appears to be required.

    Note, I forget the exact config item, but there is a config item in php.ini to enable errors to appear. This will likely give you some clue as to what is going wrong, as opposed to a useless blank page. This function is usually turned off on production machines for security reasons. I got a real error instead of a blank page, and that is what clued me in to the missing gd extension.

    Hope this helps you out. If not, try to enable error display in php.ini.

    Posted 7 months ago #
  4. Right. It is GD issue.
    I just checked. There is no checking if GD loaded and it interrupts script execution.

    Posted 7 months ago #

RSS feed for this topic

Reply

You must log in to post.

© 2008 Double Jade LLC | customer.service@kbpublisher.com