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Forum » KBPublisher News and Product Updates

1. Andrey
   Administrator

   Do you like KBPublisher?

   Is it what you need?

   Just make an honest review and get it FOR FREE!
   Or you can choose to get +1 year of upgrade and support. *
   This offer is valid until 14 February.

   We truly appreciate your feedback and do our best to satisfy your needs. At the same time we understand that many of your friends do not know about KBPublisher.
   You can help those people to solve their problems! Tell them about us.

   Here are the steps to be done:

   • Download a trial version and install it, or you can use the demo running on our site.
   • Walk through as many features of KBPublisher as you can, and test any of them.
   • Write a review
     - be honest please, no flattery
     - make it publicly available on your site
     - your review must be a minimum of 500 words
     - it can be written in any widely-used language (but we'll need an approximate translation in English)
   • Send an email with the link to customer.service@kbpublisher.com.
   • We will check if it complies the rules above and give you a license key for the Basic version (one year support included).
     Or you can choose to get additional one year of upgrade and support. *
   • Register, download KBPublisher and use it :-)

   * Only for Start, Basic and Small-Biz license holders.

   Posted 6 months ago #

2. brodemeyer
   Member

   If you are looking for an easy to install, easy to use knowledge base program then KB Publisher is it. The install process was easy with the step by step instrutions. Configuring the product is a breeze. You will be adding articles in no time. We use the product to document our work process flow and it works great. Works so well that we have begun to use it for end user how to's. Support is great if you run into any issues. Would highly recommend this low cost solution.

   Posted 6 months ago #

3. shaynerogers
   Member

   Great price, easy install, a must have for any Org.
   Some things I would like to see:
   - IP based auth (no login required if coming from a specific ip address)
   - One step uploading pictures. Currently click image button, upload, browse, send to server, ok button. I would like to see browse for picture, ok button.
   - Article window is too small, constantly scrolling
   - Email to friend should have an option to popup your default mail program instead of a form
   - Preconfigured selectable forms that have issue, problem, fix. This would make it easier for users to follow a standard.
   - Themes
   Great product, thanks.

   Posted 6 months ago #

4. shaynerogers
   Member

   This should be moved to "KBPublisher Feature Suggestions"
   Thanks.

   Posted 6 months ago #

5. decipher
   Member

   Overall price and support has been great. There are a number of useful features, including the search, the article management, the category management, rss, news feed, and more. Since there are many good features, I would like to include a few suggestions to make the system even better:

   1) install and upgrade is still somewhat cumbersome and requires tweaks.

   2) search doesn't register 3 letter words, so searching for xls or xml is a problem

   3) sending a private link doesn't go to a login page if logged out, instead it goes to main page, causing confusion for users. They have to know to login, then go back and click the link a second time.

   4) Integrating with other programs still somewhat complex, such as passing authentication from your own authentication system.

   5) MySQL tables needs some work. Version 3.5 has been slower than 3.0 and has required lots of modifications and performance tweaks to keep up the browsing and searching speeds. Some more optimization and testing of the performance would be useful before next release.

   Overall, the product has been a great find! We are looking forward to growing our site and expanding our use of KB with our clients.

   Thanks!

   Posted 5 months ago #

6. onesign
   Key Master

   > 2) search doesn't register 3 letter words, so searching for xls or xml is a problem
   It is MySQL fulltext search limitation, it could be changed please article below
   http://www.kbpublisher.com/kb/Why-search-does-not-find-words-with-less-than-34-characters_176.html

   > 3) sending a private link doesn't go to a login page if logged out, instead it goes to main page,
   > causing confusion for users.
   > They have to know to login, then go back and click the link a second time.
   It happened with private link with some roles assigned, actually it was done specially
   No role - no link - no article

   > 5) MySQL tables needs some work. Version 3.5 has been slower than 3.0 and has required
   > lots of modifications and performance tweaks to keep up the browsing and searching speeds.
   > Some more optimization and testing of the performance would be useful before next release.
   We spent a lot of time to optimize SQL queries, and this really depends on MySQL version

   Thank you for your review!

   Evgeny

   Posted 5 months ago #

7. Andrey
   Administrator

   Big thanks to all of the participants.
   The offer is closed now.

   Posted 5 months ago #

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