The Article Comments screen displays a list of the comments users have added to articles. To get to this screen: Select the Feedback menu Click on the the Article Comments tab. The Status drop-down list allows you to filter comments by whether they have been published or...

Users can rate articles to say whether they were helpful or not helpful. Depending on how you set your knowledgebase up, they can either rate an article as: Helpful/Not helfpul, or Use a star rating system. When a user rates an article they can also add a comment saying why they...

The Ratings Comments screen displays a list of the comments users have added when they rated an article 'Not helpful'. To get to this screen: Select the Feedback menu Then click on the Rating Comments tab. The Status drop-down list allows you to filter the rating...