When you add files using Add a File, you upload the file from your local drive (e.g. your c: drive) or a server drive. But sometimes the file you want to upload is already on your server, and if you upload the file again you'll end up with two copies of it. This often happens, for example, when your knowledgebase is integrated into your company web site and you want to include documents from your website: forms, disclaimer documents, product disclosure statements, catalogues, support manuals and so on.
You don't have to upload it twice. Instead, you add it as a local file.
- Click on the Files menu
- Choose the Add Local Files tab
- Type the name of the directory where the files are stored in the Directory field
- Click Get Files to find a list of valid files in the directory.
This brings up a list of files found in that directory. Initially, all are selected. Uncheck the box next to Filename to deselect them all, or uncheck individual files to deselect them one at a time.
- Select the files that you wish to upload
- Add a file category. You can add multiple categories.
If you wish you can also:
- Add a title and a description. If you upload more than one file, each file will have the same title and description
- Make the file private
- Change the status, or schedule a status change at a nominated date and time
Once you have completed filling in the details:
- Click Add Files to upload the files selected.
The files are displayed in the nominated category(ies) along with other files,
Tips:
- The files that are found are controlled by the Allowed/Denied extensions setting on Files tab under Settings. If you have said there are no restrictions, then all files in the directory are found. If you have said only image and text files are loadable, then only image and text files will be found. See the Files tab explained for more information about this.
- Files listed are only those in the directory specified. It does not find files in directories below this.
- The PHP open_basedir setting determines where KBPublisher searches for the files. If you find that Get Files only searches the directories under the knowledgebase itself, then check your settings to see if PHP restricts it to this.
