Comments allow readers to give feedback on articles.
You can read comments in the public view, or if you have admin access you can also see them from the comments tab in the knowledgebase.
To add a comment:
- Open the article to read it
- Click on Add comment.
- This brings up the screen to add a comment. Type in your comment. Type it in as plain text. Do not include HTML.
- If you wish to be notified when someone else adds a comment to this article, check Subscribe
- Unless the system administrator has changed the settings, you will then need to type in a confirmation code. Type the code exactly as you see it. Match upper and lower case.
- Click OK.
Your comment is displayed beneath the article.
By default, it is displayed immediately, but this can be changed in the settings to require approval first.