Comments allow readers to give feedback on articles.
You can read comments in the public view, or if you have admin access you can also see them from the comments tab in the knowledgebase.
To add a comment:
- Open the article to read it
- Click on Add comment.
- This brings up the screen to add a comment. Type in your comment. Type it in as plain text. Do not include HTML.
- Unless the system administrator has changed the settings, you will then need to type in a confirmation code. Type the code exactly as you see it. Match upper and lower case.
- Click OK.
Your comment is displayed beneath the article.
By default, it is displayed immediately, but this can be changed in the settings to require approval first.
Tip:
- Add Comment is an option in the actions article block on the right-hand side of the screen. Once the first comment has been added, you will also find an Add Comment option at the bottom of the screen.
