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Letter Templates

Article ID: 88
Last updated: 31 Dec, 2014

Preformatted letters

The Letter Template tab is available from the Settings -> Email menu. It controls the format of emails that are sent and received by the knowledgebase.

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Letters with blue arrows are mails that are received by the knowledgebase administrator. Examples of these include 'ask a question' emails or user registrations. Letters with red arrows are mails that are sent to users. Examples of these include registration confirmation and password reminders.

KBPublisher provides a set number of templates. You cannot add new ones. You can, however, edit existing templates.

Editing letter templates

When you edit a letter template you are presented with an email form that you can modify to suit your own requirements.

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You can include any text you wish.

You can include template fields anywhere in the email or in the header:

The actual fields you can include depend on the letter, but some common ones are:

  • [support_name] -- this is the name defined in the Support Name field on the Email tab
  • [support_email] -- this is the email defined in the Support Email field on the Email tab
  • [support_mailer] -- this is the name defined in the Support Mailer field on the Email tab
  • [noreply_email] -- the standard "Do not reply to this email" from address
  • [name] -- the name of the user to whom the mail is being sent or who it is from
  • [username] -- that person's user name
  • [first_name] -- their first name
  • [last_name] -- their surname
  • [middle_name] -- their middle name
  • [email] -- their email address
  • [link] -- a link to the page that this email is about.

The field name must be enclosed by square brackets.

Some email templates also have a field called to Category Supervisor. This field is shown when the letter relates to a specific article. If you check to Category Supervisor, and the category has a assigned supervisor, then the letter is emailed to the supervisor rather than to the Support Mailer address.

Article ID: 88
Last updated: 31 Dec, 2014
Revision: 2
Views: 12091
Comments: 0
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