Sales & PreSales FAQ

Does KBPublisher support skinning/branding?

Yes, KBPublisher supports it.
Please see Change KBPublisher Look and Feel for details.

Is this installed on my web server?

Yes, KBPublisher are installed directly on your web server, which means no monthly fees and no transaction fees, email fees, etc. It has a simple step by step installation process. KBPublisher can be installed on virtually any web hosting account and does not require a dedicated server.

Can I use a license of KBPublisher on more than one website?

Your purchase of a KBPublisher license grants you the right to make use of a single instance of the software. You may temporarily install a second instance of KBPublisher on an internal development server for testing and deployment planning, but only one instance of KBPublisher shall be in operation (available for access to your admin users or end users).

If you wish to run more than one instance of KBPublisher, you must purchase an additional license for each additional instance.

Do I need a dedicated server to run this?

No. KBPublisher does not require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the requirements.

Can you install this product for me?

The KBPublisher installation wizard gets you up and running quickly.
While it's easy enough to set up yourself, if you would prefer KBPublisher professionally installed and configured by our developers, you can order our "Installation Service" when you purchase the product and we will install KBPublisher for you.
Please note that this service excludes installation of PHP and MySQL.
We will require the ability to remotely connect to your web server and database server.

Is the license a life time license? Do I have to pay any additional fees?

The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.

Does this product require users to download a browser plug-in?

No.

How do I receive the product after my purchase?

Your software license will be e-mailed to you as soon as your purchase has been verified.
In most cases licenses are sent out the same day as your purchase.

As soon as your order has been verified you will receive an notification via email with the download details of your product, as well as access to the client area, where you can download your software. If you have not received your email notification, please check your spam filter or spam software has not filtered or deleted the email.

Do I need root access to install this?

No, you do not need root access to install KBPublisher, just FTP and MySQL access.

What server requirements do I need to run KBPublisher?

KBPublisher can run on virtually any system. If you web server supports MySQL and PHP, chances are you can run it.
Please see the KBPublisher requirements page for more details.

Which WYSIWYG HTML editor does this product use?

We use FCK WYSIWYG HTML editor. It's cross browser, XHTML compatible and has a whole host of great features.

Can I remove the "Powered by KBPublisher" notice?

If you wish to remove the "powered by" link from one installation of KBPublisher you should purchase the copyright removal license.
Please note that this does not allow you to remove or alter the KBPublisher logo in the KBPublisher Admin Area. You can purchase this option on checkout, or at a later time from your client area.

How can I pay? What methods of payment do you accept?

The best way to order is via credit-card. We accept all of the major credit cards:

Credit Card

Additional Payment Methods:

PayPal
E-Checks/ACH
Direct Debit
Local Bank Transfers
Wire Transfers
Fax Orders
Phone Orders
Mail Orders
Purchase Orders

Is there an online demo available?

Yes. We have an online demo is available for anyone to use at any time.

How much are KBPublisher Upgrades?

For the first year after you purchase KBPublisher your upgrades are free.
Once your first year has expired you can choose to pay an annual fee for further upgrades. This annual fee depends upon the license you have purchased. Please see pricing page for details.

Can I run KBPublisher on a Windows / IIS server?

Yes. All of the requirements are the same. Please see list of requirements.

Is KBPublisher encoded? Can I get the source?

Corporate and Small-Biz licenses holders get the readable source code for 99% of the product, the only piece of encoded code is our licensing system which we obviously need to keep closed for it to remain effective. You are allowed to make any modifications you may wish to the source code for your own use.

KBPublisher is encoded for Start and Basic licenses. We offer ionCube encoded versions of KBPublisher.
You will still be able to change the look and feel of the user interface using the style editor and updating HTML templates, but you will not be able to directly change the PHP code. See here for details how to install ionCube Loader.

For full licensing details on the different versions of KBpublisher, please visit our pricing and licensing page.

What is licensing & pricing for KBPublisher?

Please read here for details.

Which users are considered for the purpose of licensing limits?

The limitation is for users with privileges. Not all users have privileges, but when a user is assigned a privilege he becomes an "Admin" user, and has access to Admin Area. These are the users who must be licensed.

For example you can have 1,000 users with a KBPublisher account, but if only five of them have a privilege then you have five Admin users, and your license only needs to cover these five. We have another example on the User Licensing page.

I have 500 users but only 15 of them will manage the knowledgebase. What license suits me?

KBPublisher: Small-Biz will suit you well. The small-Biz license allows you up to 30 Admin users and unlimited reader users.
User licensing is explained in detail in this article.

Can we use our LDAP server to authenticate users with KBPublisher?

Yes, KBPublisher has built-in functionality for remote authentication.
Please see our article on Remote Authentication for further information.

How can I upgrade to a higher level license?

You can upgrade to a higher level license at any time without penalty by paying the difference between licenses.

What does the Upgrade and Support period include?

The Upgrade and Support package includes:

Access to official email support.
If you have a problem, email support@kbpublisher.com and we will try to help you.
Access to all major KBPublisher versions released while the subscription is valid.
Major versions have a two-digit release number (x.x). Thus release 3.0 is a major release, as is release 3.5. Minor versions have a release number (x.x.x). Release 3.0.1 is a minor release.
Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release.

The first year of upgrade and support is free. When it expires and you want support, or want to upgrade to a new version, you will need to renew your subscription. Price depends upon the license you have purchased. Please see our pricing page for details.

What if I choose not to extend my support and upgrade package

You don't have to extend your support and upgrade package. KBPublisher will still work for you. All it means is that you continue to use the version you purchased. You cannot upgrade (except for minor versions) and you will not get the same level of support.

Please clarify what you mean when you say "Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release"

Suppose you bought KBPublisher version 3.0. That was the major release. You've had it for 18 months now, and you let the support and maintenance period run out. Then we go ahead and release 3.0.1. Even though your maintenance package has run out, you can still upload and install release 3.0.1.

You can only get minor release upgrades for your current version. If you are using release 3.0 and are out of the support period, then you can only upgrade to releases 3.0.x. You cannot upgrade to, say, release 3.5.1 (unless you extended your support and maintenance package first.

Major versions implement new functionality. Minor versions are for fixes and small tweaks to the system.

Does KBPublisher support skinning/branding? Yes, KBPublisher supports it. Please see Change KBPublisher Look and Feel for details.

Is this installed on my web server? Yes, KBPublisher are installed directly on your web server, which means no monthly fees and no transaction fees, email fees, etc. It has a simple step by step installation process. KBPublisher can be installed on virtually any web hosting account and does not require a dedicated server.

Can I use a license of KBPublisher on more than one website? Your purchase of a KBPublisher license grants you the right to make use of a single instance of the software. You may temporarily install a second instance of KBPublisher on an internal development server for testing and deployment planning, but only one instance of KBPublisher shall be in operation (available for access to your admin users or end users). If you wish to run more than one instance of KBPublisher, you must purchase an additional license for each additional instance.

Do I need a dedicated server to run this? No. KBPublisher does not require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the requirements.

Can you install this product for me? The KBPublisher installation wizard gets you up and running quickly. While it's easy enough to set up yourself, if you would prefer KBPublisher professionally installed and configured by our developers, you can order our "Installation Service" when you purchase the product and we will install KBPublisher for you. Please note that this service excludes installation of PHP and MySQL. We will require the ability to remotely connect to your web server and database server.

Is the license a life time license? Do I have to pay any additional fees? The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.

Does this product require users to download a browser plug-in? No.

How do I receive the product after my purchase? Your software license will be e-mailed to you as soon as your purchase has been verified. In most cases licenses are sent out the same day as your purchase. As soon as your order has been verified you will receive an notification via email with the download details of your product, as well as access to the client area, where you can download your software. If you have not received your email notification, please check your spam filter or spam software has not filtered or deleted the email.

Do I need root access to install this? No, you do not need root access to install KBPublisher, just FTP and MySQL access.

What server requirements do I need to run KBPublisher? KBPublisher can run on virtually any system. If you web server supports MySQL and PHP, chances are you can run it. Please see the KBPublisher requirements page for more details.

Which WYSIWYG HTML editor does this product use? We use FCK WYSIWYG HTML editor. It's cross browser, XHTML compatible and has a whole host of great features.

Can I remove the "Powered by KBPublisher" notice? If you wish to remove the "powered by" link from one installation of KBPublisher you should purchase the copyright removal license. Please note that this does not allow you to remove or alter the KBPublisher logo in the KBPublisher Admin Area. You can purchase this option on checkout, or at a later time from your client area.

How can I pay? What methods of payment do you accept? The best way to order is via credit-card. We accept all of the major credit cards: Credit Card Additional Payment Methods: PayPal E-Checks/ACH Direct Debit Local Bank Transfers Wire Transfers Fax Orders Phone Orders Mail Orders Purchase Orders

Is there an online demo available? Yes. We have an online demo is available for anyone to use at any time.

How much are KBPublisher Upgrades? For the first year after you purchase KBPublisher your upgrades are free. Once your first year has expired you can choose to pay an annual fee for further upgrades. This annual fee depends upon the license you have purchased. Please see pricing page for details.

Can I run KBPublisher on a Windows / IIS server? Yes. All of the requirements are the same. Please see list of requirements.

Is KBPublisher encoded? Can I get the source? Corporate and Small-Biz licenses holders get the readable source code for 99% of the product, the only piece of encoded code is our licensing system which we obviously need to keep closed for it to remain effective. You are allowed to make any modifications you may wish to the source code for your own use. KBPublisher is encoded for Start and Basic licenses. We offer ionCube encoded versions of KBPublisher. You will still be able to change the look and feel of the user interface using the style editor and updating HTML templates, but you will not be able to directly change the PHP code. See here for details how to install ionCube Loader. For full licensing details on the different versions of KBpublisher, please visit our pricing and licensing page.

What is licensing & pricing for KBPublisher? Please read here for details.

Which users are considered for the purpose of licensing limits? The limitation is for users with privileges. Not all users have privileges, but when a user is assigned a privilege he becomes an "Admin" user, and has access to Admin Area. These are the users who must be licensed. For example you can have 1,000 users with a KBPublisher account, but if only five of them have a privilege then you have five Admin users, and your license only needs to cover these five. We have another example on the User Licensing page.

I have 500 users but only 15 of them will manage the knowledgebase. What license suits me? KBPublisher: Small-Biz will suit you well. The small-Biz license allows you up to 30 Admin users and unlimited reader users. User licensing is explained in detail in this article.

Can we use our LDAP server to authenticate users with KBPublisher? Yes, KBPublisher has built-in functionality for remote authentication. Please see our article on Remote Authentication for further information.

How can I upgrade to a higher level license? You can upgrade to a higher level license at any time without penalty by paying the difference between licenses.

What does the Upgrade and Support period include? The Upgrade and Support package includes: Access to official email support. If you have a problem, email support@kbpublisher.com and we will try to help you. Access to all major KBPublisher versions released while the subscription is valid. Major versions have a two-digit release number (x.x). Thus release 3.0 is a major release, as is release 3.5. Minor versions have a release number (x.x.x). Release 3.0.1 is a minor release. Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release. The first year of upgrade and support is free. When it expires and you want support, or want to upgrade to a new version, you will need to renew your subscription. Price depends upon the license you have purchased. Please see our pricing page for details. What if I choose not to extend my support and upgrade package You don't have to extend your support and upgrade package. KBPublisher will still work for you. All it means is that you continue to use the version you purchased. You cannot upgrade (except for minor versions) and you will not get the same level of support. Please clarify what you mean when you say "Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release" Suppose you bought KBPublisher version 3.0. That was the major release. You've had it for 18 months now, and you let the support and maintenance period run out. Then we go ahead and release 3.0.1. Even though your maintenance package has run out, you can still upload and install release 3.0.1. You can only get minor release upgrades for your current version. If you are using release 3.0 and are out of the support period, then you can only upgrade to releases 3.0.x. You cannot upgrade to, say, release 3.5.1 (unless you extended your support and maintenance package first. Major versions implement new functionality. Minor versions are for fixes and small tweaks to the system.