To delete a file:

• Choose Files menu
• Click on the Files tab
• Click Delete from the options dropdown menu under Actions
• Click OK to confirm that you really do want to delete the file
• You will be presented with a warning message asking if you wish to delete the file from disk
  • Choose No, just delete record from DB if you wish to delete it from the knowledgebase but leave the file on the server
  • Choose Yes, delete from disk to remove the file altogether.

Note:

• If a file is attached to an article it cannot be deleted.