Knowledge Base

Reply to feedback from a user

Article ID: 109
Last updated: 21 Aug, 2017

There are two ways to reply to emailed feedback from a user.

The first is to click on the link supplied in the email:

  • Click on the link after Read and respond to this message at in the email
  • This brings up a mail template for you to reply to.

Or you can do it from the feedback option:

  • Click on the Feedback menu
  • Click the Options icon under Actions to display the dropdown list, and then click Answer
  • This brings up a mail template for you to reply to

Once the email template is open:

  • Type your answer in the Answer section
  • Click Send
  • You return to the Feedback screen. The answered box is checked.
Article ID: 109
Last updated: 21 Aug, 2017
Revision: 3
Views: 9966
Comments: 0