There are two ways to reply to emailed feedback from a user.
The first is to click on the link supplied in the email:
- Click on the link after Read and respond to this message at in the email
- This brings up a mail template for you to reply to.
Or you can do it from the feedback option:
- Click on the Feedback menu
- Click the Options icon under Actions to display the dropdown list, and then click Answer
- This brings up a mail template for you to reply to
Once the email template is open:
- Type your answer in the Answer section
- Click Send
- You return to the Feedback screen. The answered box is checked.
