Knowledge Base

How Can I Route a Question Based on the Subject?

Article ID: 336
Last updated: 02 Jul, 2015

QUESTION:

Is it possible to specify who receives 'Ask a Question' questions based on the question type?

ANSWER:

Yes, you do this by assigning a supervisor for the subject.

To assign a supervisor

  • Log in as a admin user
  • Click on Tools menu
  • Choose the Lists tab
  • Click on Feedback Subjects
  • Edit your feedback subject (or add a new one)
  • Click on the Supervisor folder icon to add new supervisor
  • This brings up a list of users to select from
  • If the user is not yet in the list, add the user
  • Once your user is in the list click Assign
  • This brings you back to the Feedback Subject screen on the List tab. The name of the person who is to receive emails is now listed in the Supervisor field
  • Click OK to save your changes.

When you return to the Feedback Subjects screen the name of the supervisor is listed against the subject.

Article ID: 336
Last updated: 02 Jul, 2015
Revision: 5
Views: 3496
Comments: 0
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