Installing KBPublisher

The easiest way to install KBPublisher is to use the installation wizard.

The install script is extremely simple. The only action required on your part is to click the next button when each step is completed and you will be prompted for each action that is required from your side to proceed with installation. However, there are some things you need to do before you start to ensure the process runs smoothly.

Before you start

Check that:

If any of these are not, install these first.

Install KBPublisher using the wizard

  1. Unpack the distribution package
  2. Place it somewhere in your web-server's document root, preferably the parent directory of your root web directory. Usually the root directory will be public_html, httpdoc or www.
  3. You can rename "kb" folder as you wish (it will be a part of your URL for knowledge base)
    For example if you rename it to "kbbase" and place it in document root directory (document root/kbbase)
    the URL for knowledge base will be
  4. Type into your browser address line, where is your domain name, and is either 'kb', if you retained the default, or whatever folder you renamed it to. For example, if you used the domain name in step 3, this would be
    The installation wizard comes up.
  5. Follow the installation wizard instructions.

After the wizard finishes

Once the wizard completes, you need to set up scheduled tasks to ensure the knowledgebase works smoothly.
If you don't set up scheduled tasks then some functionality in KBPublisher will not work.

Check that everything is installed properly

Use the Setup Tests tab on the Home screen of the Admin area to ensure that everything is installed properly.


Article ID: 115
Last updated: 6 Apr, 2022
Revision: 13
User Manual v8.0 -> Installation -> Installing KBPublisher