KBPublisher

How do I insert a picture in an article

Instructions can be found under add a picture to an article.

It does not work. What I should do?

Set configuration value $conf['debug_info'] = 1 in file kb/admin/config.inc.php, then you can see real sql errors and all php errors.
Make sure you properly edited(adjusted) files kb/index.php and kb/admin/config.inc.php

How to change some words, phrases?

All languages files are in kb/admin/lang/[lang]/ directory. Open your language folder and make all necessary changes.

How does search work? What is search algorithm?

Search functionality is provided by MySQL full-text searching. This is a natural language search that allows you to type in a question or regular sentence that describes the information you are looking for, and then uses programmed logic to determine the keywords in the sentence. See here for details Boolean Full-Text Searches.

Why search does not find words with less than 3,4 characters?

The minimum and maximum lengths of words to be indexed are defined by the ft_min_word_len and ft_max_word_len system variables.
How to change ft_min_word_len
Fine-Tuning MySQL Full-Text Search
Full-Text Stopwords

Where is client(end user) screen?

http://www.your_site.com/kb/ (where kb is an installation folder)

How can I translate KBPublisher to another language?

To translate to other language you should copy directory kb/admin/lang/en and rename 'en' to translated language.
Made all necessary changes in .ini files and in config_lang.php
Set your language in $conf['lang'] variable in admin/config.inc.php
($conf['lang'] = 'your_language_folder_name';)

We have made some special utilities, it will display some help information:

http://your_domain.com/kb/admin/lang/test_language.php
http://your_domain.com/kb/admin/lang/display_language.php

Where can I change look and feel?

Instructions can be found in this article.

How can I enable"Search engine friendly URL"?

For now so called "Search engine friendly URL" works only on Apache web server.
It should work automatically if your Apache is installed with mod_rewrite enabled.
Please read here for more details

Can I add Video to a content page?

Sure you can. The process is like for adding image to article. Use "Insert/Edit Flash" or "Insert/Edit Link" button from FCK editor toolbar.
Tip: you can add any HTML inside the content page.

Does KBPublisher support SQL Server?

No. Currently KBPublisher supports only MySQL.

I have installed PHP and MySQL and I can see only blank page. What's wrong?

MySQL is not enabled by default, nor is the MySQL library bundled with PHP. In order to have these functions available, you must compile PHP with MySQL support.
PHP manual - MySQL

Set conf['debug_info'] = 1 in your_kb_installation_directory/admin/config.inc.php. It will display an error if you do not have MySQL extension enabled.

"Unable to process your request. Please retry shortly." What does it mean?

It means that server is unable to send an email.
You have to set up correct email settings under "Settings->Email" menu in Admin Area.

"It is possible server is overloaded. Try again or come back later." What does it mean?

Normally it means database error.
To see more descriptive message, set $conf['debug_db_error'] = 2, at admin/config.inc.php file

No visual confirmation (captcha) required, even when the setting is on

The most likely cause is that your PHP installation does not have GD. Check if the GD library is installed with php and install it if it is not.
Information about GD and instructions for installing it can be found on the PHP site at http://www.php.net/gd.

Why hits (number of views) shows zero?

Hits/downloads updated daily by scheduled task (cron).

How can I change authentication session timeout?

There are two settings:

Settings -> Admin -> Session expires (in minutes) - for Admin Area
Settings -> Knowledgebase -> Session expires (in minutes) - for Public Area

Set it to the required value in minutes.
If you don't want the session to timeout at all, set these values to 0. Your session should remain valid until you close your browser.

If it does not work as expected check the following values in your php settings.

session.cookie_lifetime (Recommended: 7200)
- session.cookie_lifetime specifies the lifetime of the cookie in seconds which is sent to the browser.
- a value of 0 means "until the browser is closed"
session.gc_maxlifetime (Recommended: 0)
- session.gc_maxlifetime specifies the number of seconds after which data will be seen as 'garbage' and cleaned up.
- garbage collection occurs during session start.

Tip:

Do not forget to restart web server if you change php settings.

What does the red key mean beside a category, article or file?

It means that access is restricted. You may need to log on to see view articles, or you may require special user access.

How do I insert a picture in an article Instructions can be found under add a picture to an article.

It does not work. What I should do? Set configuration value $conf['debug_info'] = 1 in file kb/admin/config.inc.php, then you can see real sql errors and all php errors. Make sure you properly edited(adjusted) files kb/index.php and kb/admin/config.inc.php

How to change some words, phrases? All languages files are in kb/admin/lang/[lang]/ directory. Open your language folder and make all necessary changes.

How does search work? What is search algorithm? Search functionality is provided by MySQL full-text searching. This is a natural language search that allows you to type in a question or regular sentence that describes the information you are looking for, and then uses programmed logic to determine the keywords in the sentence. See here for details Boolean Full-Text Searches.

Why search does not find words with less than 3,4 characters? The minimum and maximum lengths of words to be indexed are defined by the ft_min_word_len and ft_max_word_len system variables. How to change ft_min_word_len Fine-Tuning MySQL Full-Text Search Full-Text Stopwords

Where is client(end user) screen? http://www.your_site.com/kb/ (where kb is an installation folder)

How can I translate KBPublisher to another language? To translate to other language you should copy directory kb/admin/lang/en and rename 'en' to translated language. Made all necessary changes in .ini files and in config_lang.php Set your language in $conf['lang'] variable in admin/config.inc.php ($conf['lang'] = 'your_language_folder_name';) We have made some special utilities, it will display some help information: http://your_domain.com/kb/admin/lang/test_language.php http://your_domain.com/kb/admin/lang/display_language.php

Where can I change look and feel? Instructions can be found in this article.

How can I enable"Search engine friendly URL"? For now so called "Search engine friendly URL" works only on Apache web server. It should work automatically if your Apache is installed with mod_rewrite enabled. Please read here for more details

Can I add Video to a content page? Sure you can. The process is like for adding image to article. Use "Insert/Edit Flash" or "Insert/Edit Link" button from FCK editor toolbar. Tip: you can add any HTML inside the content page.

Does KBPublisher support SQL Server? No. Currently KBPublisher supports only MySQL.

I have installed PHP and MySQL and I can see only blank page. What's wrong? MySQL is not enabled by default, nor is the MySQL library bundled with PHP. In order to have these functions available, you must compile PHP with MySQL support. PHP manual - MySQL Set conf['debug_info'] = 1 in your_kb_installation_directory/admin/config.inc.php. It will display an error if you do not have MySQL extension enabled.

"Unable to process your request. Please retry shortly." What does it mean? It means that server is unable to send an email. You have to set up correct email settings under "Settings->Email" menu in Admin Area.

"It is possible server is overloaded. Try again or come back later." What does it mean? Normally it means database error. To see more descriptive message, set $conf['debug_db_error'] = 2, at admin/config.inc.php file

No visual confirmation (captcha) required, even when the setting is on The most likely cause is that your PHP installation does not have GD. Check if the GD library is installed with php and install it if it is not. Information about GD and instructions for installing it can be found on the PHP site at http://www.php.net/gd.

Why hits (number of views) shows zero? Hits/downloads updated daily by scheduled task (cron).

How can I change authentication session timeout? There are two settings: Settings -> Admin -> Session expires (in minutes) - for Admin Area Settings -> Knowledgebase -> Session expires (in minutes) - for Public Area Set it to the required value in minutes. If you don't want the session to timeout at all, set these values to 0. Your session should remain valid until you close your browser. If it does not work as expected check the following values in your php settings. session.cookie_lifetime (Recommended: 7200) - session.cookie_lifetime specifies the lifetime of the cookie in seconds which is sent to the browser. - a value of 0 means "until the browser is closed" session.gc_maxlifetime (Recommended: 0) - session.gc_maxlifetime specifies the number of seconds after which data will be seen as 'garbage' and cleaned up. - garbage collection occurs during session start. Tip: Do not forget to restart web server if you change php settings.

What does the red key mean beside a category, article or file? It means that access is restricted. You may need to log on to see view articles, or you may require special user access.