Knowledge Base for HR Departments: Knowledge Management System for Human Resources

Reduce onboarding from 3 weeks to 3-5 days. An HR self-service portal cuts department workload by 50-70% without quality loss.

50-70%
↓ fewer requests to HR support
3-5 days
fast onboarding instead of 3 weeks
80%
employees use self-service
2-3 months
ROI Payback Period

Why HR Departments Need a Corporate Knowledge Base and Knowledge Management System

📋

Chaos in Personnel Records Management

HR managers spend 20–30 hours per week searching for employment contracts, orders, policies, and regulations across disparate systems. No unified HR portal for employees. Documents are lost, duplicated, versions get mixed up.

📞

Overload of HR Support with Routine Questions

50–70% of employee inquiries are routine questions about vacations, sick leave, certificates, benefits, and corporate programs. All of this can be resolved instantly through a corporate knowledge base.

👥

Lengthy Onboarding and Staff Adaptation

A new employee takes 3 weeks for onboarding instead of 3–5 days. No structured personnel adaptation program, all information is scattered across emails and chats. High staff turnover due to slow onboarding.

Why Choose KBPublisher

Suitable for internal knowledge bases
Can be deployed on your own server
Free Community version available
Works for employees and customers
Transparent pricing

Corporate Knowledge Base for Personnel Records Management

Knowledge Management System for HR Departments: automation of employee onboarding, personnel records management with versioning.

🎓 Employee Onboarding and Adaptation Program

Structured adaptation programs for new employees: checklists, video instructions, tests on corporate standards knowledge. Onboarding is reduced from 3 weeks to 3-5 days. HR manager tracks each newcomer's adaptation progress in real time.

📋 Personnel Records Management and Full Document Versioning

Centralized storage of employment contracts, orders, policies, and regulations in a single system. Complete change history for each document with the ability to roll back to any version. Visual comparison of document versions. Full compliance with personnel accounting and document flow requirements.

🌐 HR Self-Service Portal for Employees

Intuitive self-service portal with FAQ on vacations, sick leave, benefits, corporate programs, and perks. 50-70% of employee inquiries are resolved instantly without HR manager involvement. Responsive mobile version for access from anywhere at any time.

Three Main Problems of HR Departments (and How KBPublisher Solves Them)

🔴 Lengthy Onboarding and Adaptation of New Employees

Problem: A new employee takes 3 weeks for onboarding: spends hours searching for information in emails, chats, disparate documents, and systems. HR manager spends 40% of work time repeating the same instructions to newcomers.

  • No structured personnel adaptation program
  • All onboarding information is scattered across different systems
  • Unable to track a newcomer's adaptation progress
  • High staff turnover due to poor onboarding

KBPublisher Solution:

  • Ready-made onboarding program with checklists, video instructions, and tests
  • Centralized knowledge base for adaptation: corporate standards, processes, contacts
  • Tracking each employee's adaptation progress
  • Onboarding reduced from 3 weeks to 3-5 days

✓ Fast personnel adaptation = 30-40% reduction in staff turnover

🔴 Overload of HR Managers with Routine Employee Questions

Problem: "How to apply for vacation?", "Where to get a certificate?", "What benefits do I have?" — 50-70% of HR inquiries are routine questions that could be resolved through an HR self-service portal.

  • HR manager spends 60% of time answering repetitive questions
  • No HR self-service portal for employees
  • Information about benefits, vacations, sick leave scattered across emails and chats
  • Unable to scale HR support as company grows

KBPublisher Solution:

  • HR self-service portal with FAQ on all routine questions
  • Full-text search finds answers in 0.1 seconds
  • Mobile version for employee access from anywhere
  • 50-70% of inquiries resolved without HR manager involvement

✓ 50-70% reduction in HR manager workload

Current Problems:

  • HR documents with personal data are stored in foreign cloud services (Google Docs, Notion, Confluence)
  • No access control and audit trail for documents containing personal data

KBPublisher Solution:

  • Option to install on your server — full control over personal data
  • Strict access rights with LDAP/AD integration — only authorized employees see confidential HR documents
  • Operation in closed loop without internet — maximum protection of personal data

Our Case Studies

💼 HR Department of a Manufacturing Company
300 employees, onboarding 15-25 newcomers/month
New employee onboarding time 21 days → 4 days (↓81%)
Requests to HR support 160/day → 60/day (↓70%)
Employee self-service usage 20% → 75% (+275%)
💰 Savings: complete offloading of 2 HR managers
🎫 HR Service Desk of an IT Company
800 employees, 300 requests per day
Self-service via knowledge base 10% → 65% (+550%)
HR support response time 4 hours → 30 min (↓87%)
Incoming HR requests 300/day → 105/day (↓65%)
💰 Savings: reduced turnover
💊 Pharmacy Chain in a Regional City
45 employees, high staff turnover
New employee onboarding 16 days → 4 days (↓75%)
Staff turnover (due to poor onboarding) 32% → 20% (↓38%)
HR manager time on routine questions 65% → 18% (↓72%)
💰 Savings: reduced turnover + reduced HR workload

Frequently Asked Questions

❓ How does a knowledge base help with onboarding and personnel adaptation?
KBPublisher allows you to create a structured onboarding and personnel adaptation program: checklists for new employees, video instructions, tests on corporate standards and processes. All adaptation information is collected in one place — the corporate knowledge base. The HR manager sees each newcomer's progress in real time. Onboarding is reduced from 3 weeks to 3-5 days, which reduces staff turnover by 30-40%.
❓ Is KBPublisher suitable for a small company with a small HR department?
Yes, KBPublisher is excellent for small and medium companies from 10-20 employees. The free Community Edition allows you to start without feature limitations. Easy setup: an HR manager can launch the basic version in 1-2 days without IT department help. The system scales as the company grows. Small companies get the same benefits: reduced onboarding time, decreased HR workload.
❓ What if I don't like it?

30-day full refund without questions or explanations. Or try it for free right now: Community Edition is completely free forever, source code is open on GitHub for independent audit.

Create an HR Self-Service Portal and Optimize Employee Onboarding Today

HR self-service portal for employees, automated onboarding and personnel adaptation program, integration with HRIS and ATS systems.


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