Who is a staff user?
Staff users are individuals in your organization who can perform administrative tasks such as posting articles, editing news, etc. There are no limits to the number of end users - people who browse or read your knowledgebase from the Public Area.
What is Included?
Your monthly fee covers activation of your account for both admins and readers, technical support, upgrades, automatic backups of your content, bandwidth use by readers, and more. There are no other fees to pay.
Can I switch to KBPublisher Download?
Yes. You can switch at any point. You will need to purchase a KBPublisher Download license and we will provide you with your database to install locally.
Can I cancel?
Since KBPublisher in the Cloud is a monthly agreement, you can cancel at any time. There are no contracts to sign and no penalties for cancellation.
Do I control my data?
Yes. Your data is exactly that, yours. You can export your data at any point, without charge. If you wish you can also migrate your data to run KBPublisher on your own servers.
How many end users (readers), articles, files etc. can I have?
KBPublisher pricing is only done on a per-staff user basis. You can have an unlimited number of every other element within KBPublisher.
How long are your contracts? Can I change plans?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time but note that refunds are not given for cancellation or downgrades.
Is KBPublisher in the Cloud secure?
Absolutely. We use bank level security practices to ensure your data is kept fully secure.