Knowledge Base for IT Teams
Full-text search, versioning, LDAP integration. Used by 100+ companies. Migration from Confluence in 1 day.
Why IT Departments Need a Knowledge Base
Documentation chaos
Employees waste 10-20 hours per week searching for information that already exists.
Support overload
30-50% of support questions are repetitive queries that could be self-served.
Long new hire onboarding
New employees take 3 weeks to onboard instead of 3-5 days with a proper knowledge base.
Knowledge loss when employees leave
When an experienced specialist leaves, years of company experience and knowledge go with them.
Why Choose KBPublisher
Specialized Knowledge Base for IT
This is not just a text editor. It's a knowledge management system with Sphinx full-text search, strict access controls, document workflow, and versioning.
🔍 Sphinx search + file indexing
Full-text search inside PDF, DOCX, XLSX. Finds configs, IP addresses, or scripts in 0.1 seconds. 93% faster than manual search.
🔐 LDAP/AD/SAML integration
Single sign-on (SSO) via corporate password. Access permissions sync with Active Directory groups in real time automatically.
📝 Versioning and Audit Log
Complete history of all changes. Compare versions (Diff view), see discrepancies, roll back with one click. Nothing gets lost.
✅ Document workflow and drafts
Workflow: Junior writes → Team Lead reviews → Publishes. Documentation quality assurance. Every instruction reviewed by an expert.
⚙️ REST API and automation
API for integration with various services. Automatic article creation from email, synchronization with issue trackers.
🛡️ On-Premise sovereignty
PHP + MySQL, 99% open source. Works in closed loop without internet.
Three Pain Points of IT Departments (and How KBPublisher Solves Them)
Problem: Senior experts leave the company, taking with them critical knowledge about database recovery procedures, backup configurations, and unique solutions developed over years.
- Restoring this knowledge takes months of effort
- New team members repeat the same mistakes
- Mean Time to Resolution (MTTR) increases significantly
- More downtime and service incidents occur
KBPublisher solution:
- Complete version history of all documentation with one-click rollback
- Document workflow with expert moderation before publication
- Analytics to identify popular documents and knowledge gaps
✓ Critical expertise stays within the company when employees leave
Problem: "How do I restore access?" Technicians search through GitHub, Confluence, Notion, Google Drive, and shared folders. What should take minutes ends up taking half an hour or more.
- Many support questions could be answered by existing documentation that simply can't be found
- Technical staff spend more time searching than solving problems
- New employees struggle to find basic instructions and procedures
- No single source of truth for frequently asked questions
KBPublisher solution:
- One unified search across all articles, files, and PDFs with lightning-fast results
- Seamless import from Confluence in hours instead of weeks
- REST API integration with Jira, ServiceNow, GitHub, and other systems
✓ Minutes instead of hours spent searching = significant time savings every month
Current challenges:
- Enterprise knowledge management systems can be prohibitively expensive
- Cloud-based solutions often don't meet local regulatory requirements
- Implementation cycles are measured in months rather than weeks
- Data sovereignty concerns with foreign cloud providers
KBPublisher solution:
- Cost-effective pricing that's significantly more affordable than enterprise alternatives
- On-Premise deployment ensures complete data sovereignty and eliminates cloud risks
- Streamlined implementation process with tangible results in weeks, not months
✓ Significant cost savings + rapid implementation + complete security and compliance
Our Case Studies
Pricing and deployment options
KBPublisher Licensed Pricing
Pricing depends on the number of staff user licenses you need. All the features of KBPublisher are available for your account, no matter how many articles, files, or end users you have.| Size | # of End Users | # of Staff Users | Price |
|---|---|---|---|
| 5 License Pack | Unlimited | 5 | $498.00 USD |
| 10 License Pack | Unlimited | 10 | $898.00 USD |
| 20 License Pack | Unlimited | 20 | $1,498.00 USD |
| 30 License Pack | Unlimited | 30 | $1,998.00 USD |
| Unlimited Site License | Unlimited | Unlimited | $2,998.00 USD |
KBPublisher Community Edition is 100% free, open source knowledge base software. Install from GitHub.
Start with 21 days for free.
Up to 5 staff users
Unlimited end users
Unlimited articles
5 GB SSD Storage
99 % Uptime SLA
Up to 10 staff users
Unlimited end users
Unlimited articles
Export plugin
Reports
10 GB SSD Storage
99 % Uptime SLA
Up to 30 staff users
Unlimited end users
Unlimited articles
Export plugin
Reports
Automations
Approval workflows
20 GB SSD Storage
99 % Uptime SLA
Frequently Asked Questions
30-day full money back guarantee. No questions asked. Or try for free: Community Edition is completely free, source code open on GitHub.
Turn chaos into a system today
AD integration, versioning, mustread.