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Sales & PreSales FAQ
Please read here for details.
Yes, KBPublisher are installed directly on your web server, which means no monthly fees and no transaction fees, email fees, etc. It has a simple step by step installation process. KBPublisher can be installed on virtually any web hosting account and does not require a dedicated server.
Yes, this product contains a language file that contains all the text used inside the application.
Your purchase of a KBPublisher license grants you the right to make use of a single instance of the software. You may temporarily install a second instance of KBPublisher on an internal development server for testing and deployment planning, but only one instance of KBPublisher shall be in operation (available for access to your admin users or end users).
No. KBPublisher does not require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the requirements.
The KBPublisher installation wizard gets you up and running quickly.
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.
Your software license will be e-mailed to you as soon as your purchase has been verified.
As soon as your order has been verified you will receive an notification via email with the download details of your product, as well as access to the client area, where you can download your software. If you have not received your email notification, please check your spam filter or spam software has not filtered or deleted the email.
No, you do not need root access to install KBPublisher, just FTP and MySQL access.
KBPublisher can run on virtually any system. If you web server supports MySQL and PHP, chances are you can run it.
Please see the KBPublisher requirements page for more details.
We use CKEditor. It's a WYSIWYG editor that brings common word processor features directly to your web pages. Enhance your website experience with our community maintained editor.
You can remove the "powered by" notice from your KBPublisher by purchasing the copyright removal license. Please note that this tool enables you to remove the "powered by" notice in the Public Area only, and does not allow for removal, or changes, in the Admin Area.
You can add this additional option when you initially purchase KBPublisher or you can add it at a later time through the Client Area.
The best way to order is via credit-card. We accept all of the major credit cards:
Additional Payment Methods:
Yes. We have an online demo is available for anyone to use at any time.
For the first year after you purchase KBPublisher your upgrades are free.
Yes. All of the requirements are the same. Please see list of requirements.
You get the readable source code for 99% of the product, the only piece of encoded code is our licensing system which we obviously need to keep closed for it to remain effective. You are allowed to make any modifications you may wish to the source code for your own use.
For full licensing details on the different versions of KBpublisher, please visit our pricing and licensing page.
KBPublisher 10 License Pack will suit you well. It allows you up to 10 Admin users and unlimited reader users.
Yes, KBPublisher has built-in functionality for remote authentication.
Yes, KBPublisher supports it.
You can upgrade to a higher level license at any time without penalty by paying the difference between licenses.
The support and maintenance package includes:
The first year of support and maintenance package is free. When it expires and you want support, or want to upgrade to a new version, you will need to renew your subscription. Price depends upon the license you have purchased. Please see our pricing page for details.
What if I choose not to extend my support and maintenance package?
You don't have to extend your support and maintenance package. KBPublisher will still work for you. All it means is that you continue to use the version you purchased. You cannot upgrade (except for minor versions) and you will not get the same level of support.
Please clarify what you mean when you say "Even when your support and maintenance package runs out, you can still upgrade minor releases for your major release"
Suppose you bought KBPublisher version 3.0. That was the major release. You've had it for 18 months now, and you let the support and maintenance period run out. Then we go ahead and release 3.0.1. Even though your maintenance package has run out, you can still upload and install release 3.0.1.
You can only get minor release upgrades for your current version. If you are using release 3.0 and are out of the support period, then you can only upgrade to releases 3.0.x. You cannot upgrade to, say, release 3.5.1 (unless you extended your support and maintenance package first.
Major versions implement new functionality. Minor versions are for fixes and small tweaks to the system.
Yes, all your data retained. It is safe to add data to your trial version.
The limitation is for users with privileges. Not all users have privileges, but when a user is assigned a privilege he becomes a staff user, and has access to Admin Area. These are the users who must be licensed.
For example you can have 1,000 users with a KBPublisher account, but if only five of them have a privilege then you have five staff users, and your license only needs to cover these five. We have another example on the User Licensing page.