Another form of template is the article type.
Each article can be assigned a 'type'. Your knowledgebase might contain, for example, the following types:
- Procedures which contain a short summary, plus some steps
- Screen images, with an explanation of each field on the screen
- Common error messages showing the error number, the message, and an explanation of what it means.
You can use article types to set up a base template for each type of article. For example, the Procedures type may contain one heading called Summary, and another called Steps with a numbered list below it, while the Error Messages type contains three headings: Error No, Error Message and Explanation. Set up your article types templates with these headings.
When you create a new article, choose the appropriate type from the Type drop-down list, and the headings are automatically included in the article. All you need to do then is fill in the blanks.