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Set who receives emails

Article ID: 137
Last updated: 04 Mar, 2008
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System emails

You can nominate a user, or users, to receive system emails.

  • From the Settings menu choose the Email tab
  • Type the email of the person who is to receive user communications into the From E-mail / Support E-mail field. You can nominate more than one email. Separate each email address with a comma.
    Everyone nominated here will receive system emails.
  • Type an appropriate name into the From Name / Support Name field. This is the name the user sees in their 'from' field when they receive an email from KBPublisher
  • Click Save.

Category emails

You can also nominate a user to receive notifications about articles/files/comments in specific categories. This is used when articles or comments need to be approved.

The three letters that can be sent to a category supervisor are: Approve article (to approver); Approve file (to approver); and Approve comment (to approver)

First, you need to nominate a person to receive the emails:

  • From the Knowledgebase menu choose the Categories tab
  • Edit the category
  • Click on the add new Supervisor icon
  • Assign a user from the list of users
  • OK to save the assignment.

After this, you need to tell the system that the supervisor should receive the emails.

  • From the Settings menu choose the Letter Template tab.
  • Edit the letter that is to go to the supervisor
  • Check to Category Supervisor
  • OK to save.
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document The Email tab explained

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