System emails
You can nominate a user, or users, to receive system emails.
- From the Settings menu choose the Email tab
- Type the email of the person who is to receive user communications into the From E-mail / Support E-mail field. You can nominate more than one email. Separate each email address with a comma.
Everyone nominated here will receive system emails.
- Type an appropriate name into the From Name / Support Name field. This is the name the user sees in their 'from' field when they receive an email from KBPublisher
- Click Save.
Category emails
You can also nominate a user to receive notifications about articles/files/comments in specific categories. This is used when articles or comments need to be approved.
The three letters that can be sent to a category supervisor are: Approve article (to approver); Approve file (to approver); and Approve comment (to approver)
First, you need to nominate a person to receive the emails:
- From the Knowledgebase menu choose the Categories tab
- Edit the category
- Click on the add new Supervisor icon
- Assign a user from the list of users
- OK to save the assignment.
After this, you need to tell the system that the supervisor should receive the emails.
- From the Settings menu choose the Letter Template tab.
- Edit the letter that is to go to the supervisor
- Check to Category Supervisor
- OK to save.
