System emails
You can nominate a user, or users, to receive system emails.
- From the Settings menu choose the Email tab.
- Type the email of the person who is to receive user communications into the From E-mail / Support E-mail field. You can nominate more than one email. Separate each email address with a comma. Everyone nominated here will receive system emails.
- Type an appropriate name into the From Name / Support Name field. This is the name the user sees in their 'from' field when they receive an email from KBPublisher.
- Add an email address for system-generated messages to users in the No reply email field.
- Add the name of the person who will receive notification of all system errors, notifications and warnings to the Admin Email field. This field also accepts multiple email addresses. If you use multiple emails, separate each one with a comma.
- Click Save.
Category emails
You can also nominate a user to receive notifications about articles/files/comments in specific categories. This is used when articles or comments need to be approved.
The three letters that can be sent to a category supervisor are:
- Approve article (to approver)
- Approve file (to approver)
- Approve comment (to approver)
- New rating comment
- Scheduled entry
First, you need to nominate a person to receive the emails:
- From the Knowledgebase menu choose the Categories tab
- Edit the category
- Click on the add new Supervisor icon
- Assign a user from the list of users
- OK to save the assignment.
After this, you need to tell the system that the supervisor should receive the emails.
- From the Settings menu choose the Letter Template tab.
- Edit the letter that is to go to the supervisor
- Check to Category Supervisor
- OK to save.
Feedback supervisor emails
You can also nominate who receives the emails when the user requests feedback through the Ask a Question tab.
This is controlled by the feedback subjects list.
- From the Settings menu choose the Lists tab
- Click on Feedback Subjects
- Edit the subject for which you wish to change the email to be sent
- Click on the add new Supervisor icon
- Click on Assign for the person you wish to receive emails. You may assign more than one person. Click assign for each.
- Close the assign user pop-up by clicking on the 'X' in the top right corner.
