The part of the knowledgebase where you create articles, manage users and design the site. Users must log in with administrator, moderator, editor, author or contributor access to see this area.

A program that extracts text from Word 2003 files. At KBPublisher, we use these extracts for searching.

The action block in the top right-hand corner of the article that you see when you are viewing an article.

The record number the article or file is stored under in the database.

A program that extracts text from Word 2003 files. At KBPublisher, we use these extracts for searching.

The area of the knowledgebase where the reader can find the article or file, and items related to it.

The program that runs scheduled tasks on the server.

Web server directories start at what is called the document root (or default directory). This is where you put your home page. It is accessible by web visitors.

 The paintbrush under Actions. Select this to edit an item.

The file path on the server that hosts your site.  You can find your full server path by:

• Log in to the Admin Area
• Click the Settings menu
• Choose Admin tab
• The file path can be found in the HTML editor file directory setting, if you remove the kbp_upload/ at the end.

A program that creates PDF and HTML files.

The directory where KBPublisher is installed. By default, this is kb. If you're not sure what your KBPublisher installation directory is, look at the address line on your KBPublisher home page. Your installation directory is the directory after your domain name. For example, the address line on our KBPublisher home page is www.kbpublisher.com/kb. Our installation directory is therefore kb.

A modified files package lets you replace files that have changed in KBPublisher, rather than doing a full upgrade. In the package we provide you with a list of modified files to replace and you copy the new files over the old ones. It's a much quicker way of doing an upgrade when the changes are not structural.

An add-on module that you can purchase separately from KBPublisher.

Controls user access.

This is the 'reader' view of the knowledgebase. Users do not have to log in to see the Public Area, although they may have to log in to read articles if you have set your knowledgebase up that way. The other view is the Admin Area. Users must log in with admin, moderator, editor, author or contributor permissions to see the Admin Area.

Users can be assigned "roles", which then control which articles they see in the knowledgebase.

A program that extracts text from PDF files. At KBPublisher, we use these extracts for searching.