Quick Response

By "connecting" your contact form with your knowledge base, your visitors can get instant answers to questions that they would normally send you via email.

If a user clicks on Ask a question, when they start typing their query into the Question/Comments field, KBPublisher checks what they are typing and searches for articles that may answer the question.
It presents the five best matches at the bottom of the screen under a heading called 'Do these answers help?'

The five articles returned change as the user types more words.