Knowledge Base

The rating comments screen explained

Article ID: 249
Last updated: 16 Nov, 2013

The Ratings Comments screen displays a list of the comments users have added when they rated an article 'Not helpful'.

To get to this screen:

  • Select the Feedback menu
  • Then click on the Rating Comments tab.

KBPublisher rating comments

  1. The Status drop-down list allows you to filter the rating comments list by a single status, such as new comments, or those for articles in review.
  2. Use the Search field to search for specific text in the rating comment.
  3. Once you have changed the status or typed in a search command, use the Go button to get the results back.
  4. The records line contains information about how many rating comments are displayed, how many pages there are in the list, and the number of records per page. You can use this to move through the list of rating comments.

Information shown for each article includes:

  1. The date the article was posted
  2. The first 200 characters of the comment are displayed initially. If there are more than 200 characters, this will be shown by '... more' at the end. You can click on 'more' to display the full comment.
  3. The article about which the comment was made is listed in the Article column, plus the total number of negative rating comments for this article
  4. Click on Public View to view the article being rated
  5. Or click on Edit Article to actually edit the article
  6. The current status of the comment is shown in the Status field as a color. Red denotes a new comment, yellow denotes in progress (the article is being reviewed), blue denotes that the article is currently being updated and grey denotes a comment that you have chosen to ignore. (You can change the statuses and the colors from the Settings menu, Lists tab.)
    If you double-click on the status you open the comment to edit it.
  7. Click Edit from the options dropdown menu to edit the comment. This includes changing the status.
  8. Click Edit from the options dropdown menu to delete a rating comment.

This functionality works in version 3.5 and above

Article ID: 249
Last updated: 16 Nov, 2013
Revision: 1
Views: 6621
Comments: 0
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