Often you find you want to create a number of similar articles. Articles that are placed in the same category and mirror categories, that have the same roles assigned, the same formatting, and so on. Creating these from scratch is tedious, and you may forget to set some information. There's...

To extend support and upgrade period Login to your Client Area  Go to My Licenses tab Select the license you want to extend support and upgrade on In the Actions section under Extend Support and Upgrade period click on the Extend link This takes you to the...

QUESTION: Is it possible to create "user areas"? We would like our customer A to see all our general documentation plus articles specific to company A, customer B to see all general documentation plus articles specific to company B (but not A) and so on. ANSWER: Yes, this is possible. You...

QUESTION Our knowledgebase has three different groups of writers: The subject matter experts (SMEs) who write the policies and processes for front-of-house The IT team, who write support documents for IT issues The sales team, who list prices and features of our various...

Due to certain security settings in Firefox, you may have trouble pasting text into FCKeditor when you try to right-click and select Paste. Earlier versions of Firefox may not allow you to paste using Ctrl-v either. To resolve these problems, choose one of the solutions below: ...

You must be in the Admin area. From the Knowledgebase menu choose Categories Select the category that you want to start the sort on from the drop-down list of categories. (If you wish to sort on all categories, you don't need to do this as all categories are displayed when you enter the...

You must be in the Admin area. From the Knowledgebase menu choose Articles Click on the Search/Filter button to list all articles in the nominated category From the Actions with Selected drop-down list at the bottom of the screen, select Sort Entries Select the entries you want...

Sometimes, when you're adding lots of articles at once, it's a pain to have to hunt through the category list each time to put it into the right place. Here is a way you can do it quickly. Set a category filter. Choose the category from the drop-down list of categories on the Articles tab...

Please see this article for details.

There are two settings: Settings -> Admin -> Session expires (in minutes) - for Admin Area  Settings -> Knowledgebase -> Session expires (in minutes) - for Public Area Set it to the required value in minutes. If you don't want the session to timeout at all, set...