Sometimes, feedback from a user generates an idea for another article.
You can create this article direct from the feedback page.
- Click on the Feedback menu
- Click on the place question in KB icon (the curved blue arrow) under actions
- This brings up a new article screen for you to start creating the new article.
The text in the email is listed in the article title
- Create the article as you normally would and save it.
- When you return to the Feedback screen, the Placed in KB box is checked.
