You can browse for articles by clicking on category headings and then selecting the appropriate item, or you can search for articles using the search tool.
Searching the knowledgebase is easy and powerful.
Search functionality is provided by MySQL full-text searching. This is a natural language search that allows you to type in a question or regular sentence that describes the information you are looking for, and then uses programmed logic to determine the keywords in the sentence.
Quick search allows you to search for the title of the article, for text within the article, for any meta information such as keywords and for the article ID. If you cannot find what you are looking for, the advanced search allows you to further refine your search to a specific article type or category.
If you still cannot find the information, KBPublisher has feature whereby you can ask a question. As you type the system brings up possible articles that might answer your question. If you still can't find an answer in that list, click OK to email your question to the knowledgebase administrator. Questions can be targeted too, so that a question about a specific product, say, can be sent to the team who looks after that product, while a general pricing question can be sent to the sales team.
