Track search queries

To track what searches users have used to find information in the knowledgebase:

• Log in to the Admin Area
• Click on the Logs menu
• Click on the Search tab

The information displayed on this screen shows:

• When the search was done
• The string the user typed in 
• Categories they searched in
• How many results were returned.

You can filter results on

• Area of knowledgebase
• How recently searches were made
• Whether the search was successful or not
• Or you can search on a specific search string.

Note: You must have administrator privileges to see log details.

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This functionality works in version 4.0 only