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Use "Duplicate" to quickly create articles from a template
Often you find you want to create a number of similar articles. Articles that are placed in the same category(s), that have the same roles assigned, the same formatting, and so on. Creating these...
23 Dec, 2019
How can I buy Export plugin?
To buy Export plugin Login to your Client Area Go to My Licenses tab Select the license you want to extend support and upgrade on In the Actions section under Buy Export plugin click...
12 Dec, 2012
How can I upgrade to higher level license?
You can upgrade to a higher level license at any time without penalty by paying the difference between licenses. To upgrade to higher level license Login to your Client Area Go to My...
26 Sep, 2011
How can I extend my support and maintenance?
To extend support and maintenance period Login to your Client Area Go to My Licenses tab Select the license you want to extend support and upgrade on In the Actions...
15 Feb, 2012
How can I show different content for different users?
QUESTION: Is it possible to create "user areas"? We would like our customer A to see all our general documentation plus articles specific to company A, customer B to see all general documentation...
16 Aug, 2019
How can I restrict article creation to specific users?
QUESTION Our knowledgebase has three different groups of writers: The subject matter experts (SMEs) who write the policies and processes for front-of-house The IT team, who write support...
16 Aug, 2019
How can I add many articles to the same category but not have to go and find the category from the list every time?
Sometimes, when you're adding lots of articles at once, it's a pain to have to hunt through the category list each time to put it into the right place. Here is a way you can do it quickly. Set a...
25 Mar, 2010
How can I change authentication session timeout?
To change the session timeouts: Log in to Admin area Click on Settings Choose Admin tab Under the Security/Privacy tab, set the session expires (in minutes) to the required timeout in...
14 May, 2013
How to Install a Language Pack
First check if required language is not in a installed Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the Admin tab See Langauage setting for available...
21 Nov, 2017
How can I add embedded video to an article?
Use Insert Video button in HTML editor Upload the file to the server using the Video button in HTML editor Click on Video icon in HTML editor toolbar Upload video or choose from server Fill...
21 Nov, 2017
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