Reply to feedback from a user

There are two ways to reply to emailed feedback from a user.

The first is to click on the link supplied in the email:

• Click on the link after Read and respond to this message at in the email
• This brings up a mail template for you to reply to.

Or you can do it from the feedback option:

• Click on the Feedback menu
• Click on answer icon (email) in the Action list for the feedback you are answering
• This brings up a mail template for you to reply to

Once the email template is open:

• Type your answer in the Answer section
• Click Send
• You return to the Feedback screen. The answered box is checked.