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Reply to feedback from a user

Article ID: 109
Last updated: 30 Dec, 2007

There are two ways to reply to emailed feedback from a user.

The first is to click on the link supplied in the email:

  • Click on the link after Read and respond to this message at in the email
  • This brings up a mail template for you to reply to.

Or you can do it from the feedback option:

  • Click on the Feedback menu
  • Click on answer icon (email) in the Action list for the feedback you are answering
  • This brings up a mail template for you to reply to

Once the email template is open:

  • Type your answer in the Answer section
  • Click Send
  • You return to the Feedback screen. The answered box is checked.
Article ID: 109
Last updated: 30 Dec, 2007
Revision: 1
Views: 9321
Comments: 0
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