Knowledge Base

Custom Fields

Article ID: 344
Last updated: 24 Aug, 2017

You can customize your knowledgebase by adding custom fields.

These custom fields can be defined for:

  • Articles
  • Files
  • News
  • Feedback form

For articles, the custom fields can:

  • Be displayed at the top of the article
  • Be displayed at the bottom of the article
  • Be displayed after the rating block
  • Or they can be hidden, for internal use only

For files, fields are for internal use only.  That is, you can see them when you add the file, but the user cannot see them.

Depending on where the field is displayed, you can also include text around the field.  For example, the field may be 'Department', and the valid value in the field might be 'Sales', but the user might see this as 'Contact the Sales Department for further information'.

You can show or hide any field in a search form.

Article ID: 344
Last updated: 24 Aug, 2017
Revision: 6
Views: 4848
Comments: 0
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