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The main goal of a corporate knowledge base is to reduce time and labor costs spent in performing typical tasks. A knowledge base is a convenient and accessible collection of working information that can be presented in different ways.
Why do you need a corporate knowledge base?
Any company that wants to thrive cannot do without a well-structured system for storing corporate information. Each employee needs access to various documents, best practices, instructions, and other materials. By organizing a knowledge base in your company, you will receive these benefits:
What content a corporate knowledge base can contain
Each department of a company has its own specific information that you should place in the knowledge base. Here is a list of content that you may want to keep in your corporate knowledge base:
How to maintain a corporate knowledge base
To support and expand the knowledge base, it is necessary to develop a special procedure that includes:
It is very important to organize the work so that your employees expand the knowledge base themselves and keep it up-to-date.
Often employees refuse to share their professional experience. It is necessary to make significant changes in the corporate culture of the company to encourage sharing of knowledge. When preparing to implement a corporate knowledge base, it is advisable to discuss this issue with top managers. Knowledge exchange is possible only with the support and involvement of the company's management.
For example, after drawing up a strategy for implementing a knowledge base, managers should consider different types of rewards for sharing useful professional information within the company. At the same time, employees should understand that sharing valuable experience does not mean losing something, but gaining. For example, employees can gain authority, reputation, real cash bonuses for an idea, the opportunity to be a part of the talent pool, etc.
Article ID: 473
Last updated: 26 Jan, 2021