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The Lists Tab Explained
The Lists tab under the Tools menu allows you to: Manage article statuses Manage file statuses Control article types Manage user statues Manage feedback subjects Manage rating comments statuses Article and file statuses KBPublisher has four default article and file statuses: Published,...
20 Oct, 2017
The Public Area Tab Explained
The Public Area tab is the second tab under the Settings menu. The settings here apply to the public view that is, to what users see. Only an administrator can change the settings on this page. The page is divided into three further tabs: Common, for settings which are common to the whole...
14 Oct, 2017
Customizing article display options
You can customize how and where articles are displayed in the Settings > Public Area > Articles tab. Look & Feel In this area you can specify Number of articles per page - Set how many articles appear per page. If there are more articles than the number you set, KBPublisher...
14 Oct, 2017
Setting up LDAP Authentication
LDAP Authentication is accessible by administrator in Settings > Authentication Provider > Ldap tab in Admin Area. Settings Check Enable LDAP Authentication checkbox. (make sure that $conf['auth_remote'] in the file admin/config.inc.php is set to 1) LDAP Authentication. To enable...
09 Oct, 2017
Using LDAP Authentication
LDAP authentication allows you to integrate your organization's authentication system with KBPublisher. Configuration requires only a few simple steps. Steps to enable LDAP Authentication See this article for details Quick summary of the process End user goes to site User fill the login...
09 Oct, 2017
Setting up SAML SSO Authentication
The following steps assume that you have an account with a supported identity provider. You need to know the SAML Login URL and have the x.509 certificate supplied by your identity provider. You should also be familiar with the format of the SAML identity response from your SAML provider. ...
09 Oct, 2017
Using Remote Authentication
Remote authentication allows you to integrate your organization's authentication system with KBPublisher. Before you start: We assume that you have some experience with PHP and with the system you are connecting to. Steps to enable Remote Authentication​ Click on Settings ->...
09 Oct, 2017
Using SAML SSO Authentication
Security Assertion Markup Language (SAML) is a standard for logging users into applications based on their sessions in another context. This single sign-on (SSO) login standard has significant advantages over logging in using a username and password. SAML is very powerful and flexible, but the...
09 Oct, 2017
Manage Workflows
To access your workflows, select Tools from the menu bar. Then select the Workflows sub-tab: The tab displays both your active and inactive workflows for either articles or files. Switch between the Articles and Files tabs to see all existing workflows. If the list is long, enter a keyword...
09 Oct, 2017
Subscribe to RSS feed
KBPublisher produces an RSS feed which users can subscribe to by: Click on the RSS feed image at the bottom of the screen ( ) This brings up a list of all feeds available. If KBPublisher is using default settings, there will only be one option availableKnowledgebase RSS. If multiple feeds...
02 Oct, 2017
Admin Area (Back-End); Common Actions
This article describes the Admin area home page and reviews the standard information you see and actions you can perform throughout the Admin area. Home page When you log in to the Admin area you see the Home page: This page has three tabs: Dashboard, Statistics, and Set Up Tests. To...
02 Oct, 2017
Featured Articles
The Featured tab lets you select articles you want to highlight. You can include articles in the Featured section of your index page, or in the featured section of a category, or both. To access the Featured tab click Articles from the main menu bar and select Featured from the tabs displayed: ...
02 Oct, 2017
The Email Tab Explained
The Email tab under the Settings controls who receives administration emails, and how the email is set up. The Support Email sections allows you to define system emails. Support mailer is the special email header From Email/Support Email is the email address, or addresses, where the...
22 Sep, 2017
Add a File
To add a file from your local computer to the server, select Files from the menu bar to display a series of sub-tabs. (To link to a file that is already on your server, see Add a local file.) To upload a new file that requires no further approvals before becoming available, select the Files...
20 Sep, 2017
Export articles
You can also purchase our optional plug-in that allows you to export articles in your knowledgebase to PDF or to html pages. You can do this for the complete knowledgebase or for only one category You can tailor the export to be generic or to display only those articles a specific type of...
09 Sep, 2017
Delete user
The quickest way to delete a single user is to: Click on the Users menu Click Delete from the options dropdown menu under Actions In Actions column click icon [...] and in drop down menu click Delete Click OK to confirm the deletion. The second way allows you to delete more than one user...
03 Sep, 2017
Allow users to rate articles
You can set up KBPublisher so that users can rate articles. From the Settings menu choose the Public Area -> Common tab Check Allow rate articles If you want the user to add a comment when they give a rating, check Allow feedbacks Click Save.
30 Aug, 2017
Enable Exporting to PDF
To export multiple articles to PDF or HTML files you need to: Install a program called WKHTMLTOPDF (recomended) or HTMLDOC Ensure Settings points to where you installed it Ensure that PHP has access to your HTMLDOC directory. (Check your open_basedir PHP setting in php.ini) Ensure that PHP...
29 Aug, 2017
Setting up scheduled tasks
Some parts of KBPublisher simply will not work if you do not schedule tasks. This includes: Reports. You will not be able to run reports Subscription processing. Users will not be notified when items are added or changed Scheduling. You will not be able to schedule article, news or files ...
28 Aug, 2017
KBPublisher v6.0.2 release notes
KBPublisher release 6.0.2 fixed several issues found in release 6.0.1. CKEditor updated to v4.7.2 Fixed issue with wrong local image path in article API call Fixed issue with reseting custom fields on category change when update an article Fixed issue with custom fields not changed on delete...
25 Aug, 2017
Custom Fields
You can customize your knowledgebase by adding custom fields. These custom fields can be defined for: Articles Files News Feedback form For articles, the custom fields can: Be displayed at the top of the article Be displayed at the bottom of the article Be displayed after the rating...
24 Aug, 2017
Tagging Content
Tagging an article, news, or file? It's easy! When you create or update an article or a file, you can assign and/or add new tags to it using the Meta Keywords/Tags field. Click on the Add a tag link below the text editor. You can add tags one at a time by hitting the Enter after typing each...
23 Aug, 2017
Export Reports
You can export your reports on document and file activity from the Usage, Views and User Activity tabs of the Reports menu item. Each of these tabs has a pair of sub-tabs, Report and Export. Once you see the information you want to export in the Report sub-tab, switch to the Export sub-tab to...
23 Aug, 2017
Create new user role
Roles control access to knowledgebase articles and files. Some default roles have been created, but you can also create your own. You must have administrator access to create new roles. To create a new role: Click on Users Choose the Roles tab Click Add New The following are...
22 Aug, 2017
Reply to feedback from a user
There are two ways to reply to emailed feedback from a user. The first is to click on the link supplied in the email: Click on the link after Read and respond to this message at in the email This brings up a mail template for you to reply to. Or you can do it from the feedback option: ...
21 Aug, 2017