Knowledge Base
Recent Articles
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 11+ or Chrome, Firefox, Safari. ...
14 May, 2022
KBPublisher v7.5 Release Notes
We are proud to announce that the latest version of KBPublisher v7.5 is now available. We have added some much-requested features and have improved existing features. New Modules and Features ...
14 May, 2022
Configuring OneLogin as an Identity Provider
Log into your OneLogin account. Go to the "Apps" section and then click the "Add app" button. In the filter box type "SAML" and select the "SAML Test Connector (IdP w/attr)" application. Change...
12 May, 2022
SMTP Certificate verification failure
Error message/code: Warning: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify...
06 Apr, 2022
Installing KBPublisher
The easiest way to install KBPublisher is to use the installation wizard. The install script is extremely simple. The only action required on your part is to click the next button when each step...
06 Apr, 2022
KBPublisher v7.5.3 release notes
KBPublisher release 7.5.3 fixed several issues found in release 7.5.2 CKEditor upgraded to version 4.17.2 Fixed issue when Must Read message not shown for not logged users. Fixed issue when...
16 Mar, 2022
KBPublisher v7.5.2 release notes
KBPublisher release 7.5.2 fixed several issues found in release 7.5.1 Fixed issue when user is unable to update his account details Fixed issue with Sphinx error on Ask Question form Fixed...
17 Dec, 2021
KBPublisher v7.5.1 release notes
KBPublisher release 7.5.1 fixed several issues found in release 7.5 Fixed issue with possible PHPMailer vulnerability Fixed issue with PHP warning in Agree Terms screen Upgrading...
09 Nov, 2021
Searching Knowledgebase
How search works By default, KBPublisher's search functionality uses MySQL full-text searching, which is a natural language search that allows you to type in a question or sentence that describes...
22 Oct, 2021
How to enable Sphinx Search
Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: high indexing and searching performance; advanced indexing and...
22 Oct, 2021
Setting up SAML SSO Authentication
The following steps assume that you have an account with a supported identity provider. You need to know the SAML Login URL and have the x.509 certificate supplied by your identity provider. You...
22 Oct, 2021
Manage Drafts
To manage existing drafts or create a new one, select Articles or Files from the main menu and select the Drafts tab: The tab lists all existing drafts. If the list is long, use the filter...
22 Oct, 2021
The Public Area Tab Explained
The Public Area tab is the second tab under the Settings menu. The settings here apply to the public view that is, to what users see. Only an administrator can change the settings on this page....
22 Oct, 2021
Glossary explained
The glossary allows you to create a list of definitions in your knowledgebase. Glossary items are highlighted in red in the article. If you hover your mouse over the glossary item, you see a...
22 Oct, 2021
Automatically Add Local Files
The Directory Rules screen allows you to set up the knowledgebase so that KBPublisher automatically checks the specified directory on the server or on Amazon S3 server every day and adds in...
22 Oct, 2021
Add a Local File
When you want to add files to the knowledgebase, you can upload files from your local computer, or you can link to files that are already on your server or files located on Amazon S3 server. In...
22 Oct, 2021
The Article Input Screen Explained
The article screen is divided into two tabs. A Main tab, which is what you use to create the article, and an Advanced tab, where you set external links, the order of the article inside a category...
22 Oct, 2021
The Must Read Report Explained
The Must Read Report lets you review which articles are set as required reading, who has confirmed reading them and when, and who has not confirmed reading. You can filter the display to...
22 Oct, 2021
Set up required reading (Must Read)
Must Read functionality allows you to set up a mandatory reading requirement. It allows you to make sure that members receive information. When a member signs on to the KB, they are notified that...
22 Oct, 2021
The Admin Tab Explained
The Admin tab is the first tab under Settings. The fields on this tab control KBPublisher's configuration. Only administrators can change the settings on this tab. You can reduce the number of...
22 Oct, 2021
Subscribe to RSS feed
KBPublisher produces an RSS feed which users can subscribe to by: Click on the RSS feed image at the bottom of the screen ( ) This brings up a list of all feeds available. If KBPublisher is...
10 Aug, 2021
Assign category to a file
Assigning a category to a file is a two-part process. First you assign the category, and then you define the order the item is displayed in that category To assign the category To order the...
10 Aug, 2021
Assign category to article
Assigning a category to an article is a two-part process. First you assign the category, and then you define the order the item is displayed in that category. To assign the category To order...
10 Aug, 2021
What is KBPublisher?
KBPublisher is a knowledge base which allows you to share information with employees, customers and partners. A fully featured knowledge base that combines powerful WYSIWYG editing with...
05 May, 2021
The Category Input Screen Explained
To get to the Category screen, click on the Articles menu, then choose the Categories tab and then select or edit a category. The category Title is the title that is displayed on the left menu in...
05 May, 2021