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Add a Local File
When you want to add files to the knowledgebase, you can upload files from your local computer, or you can link to files that are already on your server. In KBPublisher such files are known as "local files". If the file already exists on the server it saves space to reference it rather than...
07 Dec, 2017
Automatically Add Local Files
The Directory Rules screen allows you to set up the knowledgebase so that KBPublisher automatically checks the specified directory on the server every day and adds in KBPublisher links to any new files. Standard allowed and denied extension rules apply, based on your denied and allowed...
07 Dec, 2017
What is Knowledge Base
A knowledge base is a compilation of structured information with the purpose of helping people identify and solve issues through content searching and retrieval or be informed about the product or service. The knowledge base is a very important component of knowledge management. Knowledge base...
04 Dec, 2017
Manage Drafts
To manage existing drafts or create a new one, select Articles or Files from the main menu and select the Drafts tab: The tab lists all existing drafts. If the list is long, use the filter fields above the list to show just the drafts of a particular status, or the drafts with a certain word...
29 Nov, 2017
Different ways for Remote Authentication
There are two different types of remote authentication. It is controlled by the KB_AUTH_TYPE constant: Adding/refreshing remote user data to KBPublisher and authenticate user. Authentication by existing KBPublisher user. Adding/refreshing remote user data to KB and authenticate user ...
29 Nov, 2017
Remote Authentication scenarios
Here are some examples/scenarios for Remote Authentication: On the first authentication request the remote user is added to KBPublisher table of users. On the second and subsequent requests he/she is authenticated by KBPublisher's built in authentication. KB_AUTH_LOCAL = 1 KB_AUTH_TYPE = 1 ...
29 Nov, 2017
Ask Question and Quick Response
Ask a Question If you still cannot find the information, you can use KBPublisher's "Ask a Question" feature. As you type in the Question / Comment textbox, KBPublisher will display articles that might answer your question. If that list doesn't provide the answer you're after, click Send to email...
29 Nov, 2017
Manage Automations
To access your automations, select Tools from the menu bar. Then select the Automations sub-tab: The tab displays both your active and inactive automations for either articles or files. Switch between the Articles and Files tabs to see all existing automations. If the list is long, enter a...
29 Nov, 2017
Use "Save As New" to quickly create articles from a template
Often you find you want to create a number of similar articles. Articles that are placed in the same category(s), that have the same roles assigned, the same formatting, and so on. Creating these from scratch is tedious, and you may forget to set some information. There's a quick way to do this....
21 Nov, 2017
How to Install a Language Pack
First check if required language is not in a installed Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the Admin tab See Langauage setting for available languages Choose requred language If you can't find the desired language on the list, see how to...
21 Nov, 2017
How can I add embedded video to an article?
Use Insert Video button in HTML editor Upload the file to the server using the Video button in HTML editor Click on Video icon in HTML editor toolbar Upload video or choose from server Fill required fields Click OK Use Insert/Edit button in HTML editor Upload the file to the server...
21 Nov, 2017
User Activities
The User Activities tab lets you view activity on your site related to a specific user. You can find actions performed by a specific user, actions related to specific articles by this user, or other types of content. This tab duplicates the functionality of the User Activity Report but is filtered...
27 Oct, 2017
The User Activity Report Explained
The User Activity Report lets you view activity on your site so that you can analyze your user base and the state of your content. You can find actions performed by specific users, actions related to specific articles or other types of content, and can even filter your search by date range or IP...
27 Oct, 2017
The Lists Tab Explained
The Lists tab under the Tools menu allows you to: Manage article statuses Manage file statuses Control article types Manage user statues Manage feedback subjects Manage rating comments statuses Article and file statuses KBPublisher has three default article and file statuses:...
25 Oct, 2017
The Public Area Tab Explained
The Public Area tab is the second tab under the Settings menu. The settings here apply to the public view that is, to what users see. Only an administrator can change the settings on this page. The page is divided into three further tabs: Common, for settings which are common to the whole...
14 Oct, 2017
Customizing article display options
You can customize how and where articles are displayed in the Settings > Public Area > Articles tab. Look & Feel In this area you can specify Number of articles per page - Set how many articles appear per page. If there are more articles than the number you set, KBPublisher...
14 Oct, 2017
Setting up LDAP Authentication
LDAP Authentication is accessible by administrator in Settings > Authentication Provider > Ldap tab in Admin Area. Settings Check Enable LDAP Authentication checkbox. (make sure that $conf['auth_remote'] in the file admin/config.inc.php is set to 1) LDAP Authentication. To enable...
09 Oct, 2017
Using LDAP Authentication
LDAP authentication allows you to integrate your organization's authentication system with KBPublisher. Configuration requires only a few simple steps. Steps to enable LDAP Authentication See this article for details Quick summary of the process End user goes to site User fill the login...
09 Oct, 2017
Setting up SAML SSO Authentication
The following steps assume that you have an account with a supported identity provider. You need to know the SAML Login URL and have the x.509 certificate supplied by your identity provider. You should also be familiar with the format of the SAML identity response from your SAML provider. ...
09 Oct, 2017
Using Remote Authentication
Remote authentication allows you to integrate your organization's authentication system with KBPublisher. Before you start: We assume that you have some experience with PHP and with the system you are connecting to. Steps to enable Remote Authentication​ Click on Settings ->...
09 Oct, 2017
Using SAML SSO Authentication
Security Assertion Markup Language (SAML) is a standard for logging users into applications based on their sessions in another context. This single sign-on (SSO) login standard has significant advantages over logging in using a username and password. SAML is very powerful and flexible, but the...
09 Oct, 2017
Manage Workflows
To access your workflows, select Tools from the menu bar. Then select the Workflows sub-tab: The tab displays both your active and inactive workflows for either articles or files. Switch between the Articles and Files tabs to see all existing workflows. If the list is long, enter a keyword...
09 Oct, 2017
Subscribe to RSS feed
KBPublisher produces an RSS feed which users can subscribe to by: Click on the RSS feed image at the bottom of the screen ( ) This brings up a list of all feeds available. If KBPublisher is using default settings, there will only be one option availableKnowledgebase RSS. If multiple feeds...
02 Oct, 2017
Admin Area (Back-End); Common Actions
This article describes the Admin area home page and reviews the standard information you see and actions you can perform throughout the Admin area. Home page When you log in to the Admin area you see the Home page: This page has three tabs: Dashboard, Statistics, and Set Up Tests. To...
02 Oct, 2017
Featured Articles
The Featured tab lets you select articles you want to highlight. You can include articles in the Featured section of your index page, or in the featured section of a category, or both. To access the Featured tab click Articles from the main menu bar and select Featured from the tabs displayed: ...
02 Oct, 2017