Home Features Pricing Support Contact
Recent Articles
Searching Knowledgebase
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Search all content GET api.php?call=search Arguments: q (optional) - A free text search. A UTF-8, URL-encoded search query of 1,000 characters maximum, including...
19 Apr, 2017
How can I sort categories?
You must be in the Admin area. From the Articles menu choose Categories Filter by category you want to reorder Option 1 (in version 5.5 and above) Click the button with three dots [...] Choose Reorder from a popup menu Rearrange categories by drag and drop Click Save
17 Apr, 2017
How Can I Sort Articles?
You must be in the Admin area. From the Articles menu choose Articles Filter the list by a category in which you want articles to be reordered Option 1 (in version 5.5 and above) Click the button with three dots [...] Choose Reorder from a popup menu Rearrange articles by drag and drop ...
17 Apr, 2017
KBPublisher v6.0 Release Notes
We are proud to announce that the latest version of KBPublisher v6.0 is now available. New Modules and Features Sphinx Search Engine support Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: - high indexing and...
16 Apr, 2017
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 9.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS...
04 Apr, 2017
User Activities
The User Activities tab lets you view activity on your site related to a specific user. You can find actions performed by a specific user, actions related to specific articles by this user, or other types of content. This tab duplicates the functionality of the User Activity Report but is filtered...
27 Mar, 2017
The User Activity Report Explained
The User Activity Report lets you view activity on your site so that you can analyze your user base and the state of your content. You can find actions performed by specific users, actions related to specific articles or other types of content, and can even filter your search by date range or IP...
27 Mar, 2017
Using SAML SSO Authentication
Security Assertion Markup Language (SAML) is a standard for logging users into applications based on their sessions in another context. This single sign-on (SSO) login standard has significant advantages over logging in using a username and password. SAML is very powerful and flexible, but the...
27 Mar, 2017
Setting up SAML SSO Authentication
The following steps assume that you have an account with a supported identity provider. You need to know the SAML Login URL and have the x.509 certificate supplied by your identity provider. You should also be familiar with the format of the SAML identity response from your SAML provider. ...
24 Mar, 2017
[v5.5.1] Searching Knowledgebase (v5.5.1 and below)
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Search Articles GET api.php?call=articles&method=search Arguments: q (optional) - A free text search. A UTF-8, URL-encoded search query of 1,000 characters maximum,...
23 Mar, 2017
Retrieving Articles
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve an Article GET api.php?call=articles&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. List...
23 Mar, 2017
Retrieving Files
All API URLs listed here must be prefixed by the root API URL Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve a File GET api.php?call=files&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. List of...
23 Mar, 2017
Retrieving News
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve News Entry GET api.php?call=news&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. News...
23 Mar, 2017
Configuring OneLogin as an Identity Provider
Log into your OneLogin account. Go to the "Apps" section and then click the "Add app" button. In the filter box type "SAML" and select the "SAML Test Connector (IdP w/attr)" application. Change the display name of your app if you wish and click "Save". In your KBPublisher administrator area...
20 Mar, 2017
The Export tab explained
Under Settings > Plugins, the Export tab allows you to enable and configure the Export plugin, which is available as an add-on to enhance KBPublisher functionality. To use the Export plugin, you need to purchase a plugin key, which is sold separately. For KBPublisher Cloud users, select a plan...
19 Mar, 2017
Adding Code Snippets
You may want to add code examples, or snippets, to your knowledgebase article to show your users how to achieve a particular effect or address a common problem. KBPublisher makes this easy by providing formatting tags to put around the example. When your readers look at the article, the example...
04 Mar, 2017
Searching Knowledgebase
How search works By default, KBPublisher's search functionality uses MySQL full-text searching, which is a natural language search that allows you to type in a question or sentence that describes the information you are searching for. The program uses logic to determine the keywords in the...
04 Mar, 2017
Setup tests
The Setup Tests screen is available as a tab from the home menu. It allows you to check that your knowledgebase has been set up properly. To get to the screen: Log in as an admin user Click Home Click the Setup Tests tab The Setup Tests tab When you first install KBPublisher the Setup...
03 Mar, 2017
Change RSS feed from single feed to separate category feeds
By default, your knowledgebase is set up to display a single RSS feed for the whole knowledgebase. You may, however, want to change this. You might want to turn it off altogether. Or you might want to change it so that each top-level category has its own feed. Separate feeds are useful when your...
03 Mar, 2017
Ask Question and Quick Response
Ask a Question If you still cannot find the information, you can use KBPublisher's "Ask a Question" feature. As you type in the Question / Comment textbox, KBPublisher will display articles that might answer your question. If that list doesn't provide the answer you're after, click Send to email...
02 Mar, 2017
Customizing Public Area
KBPublisher can be extensively customized and you can get some spectacular results if you want to design your own site. The default format of the KBPublisher Public Area is: The standard header is controlled by the Header field. Settings -> Public Area -> Common -> Header ...
01 Mar, 2017
The Views Report Explained
The Views Report lets you review how often visitors are looking at each of your articles or documents. The main display shows you, for each document: the document's ID the title the number of views (or "hits") the document has had in the current time span what percentage of all views...
27 Feb, 2017
Search in custom fields
You can search for data in both the Public Area and in the Admin Area. To search in the Public Area Click on Advanced Search From the Search In drop-down box, choose Attachments and inline files At the bottom of screen you will see an Extra Options section which contains all the custom...
22 Feb, 2017
How to enable Sphinx Search
Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: high indexing and searching performance; advanced indexing and querying tools (flexible and feature-rich text tokenizer, querying language, several different ranking...
22 Feb, 2017
Public Area (front-end)
The public area in KBPublisher is what people who are reading the articles or looking at the files see (as opposed to the admin area, which is what authors, editors, moderators and administrators see). Whether or not a user has to log in to view the public view depends entirely on how you have...
22 Feb, 2017