Knowledge Base
Recent Articles
KBPublisher v7.5 BETA 2 Release Notes
We are proud to announce that the latest version of KBPublisher v7.5 is now available. We have added some much-requested features and have improved existing features. New Modules and Features ...
30 Aug, 2021
Subscribe to RSS feed
KBPublisher produces an RSS feed which users can subscribe to by: Click on the RSS feed image at the bottom of the screen ( ) This brings up a list of all feeds available. If KBPublisher is...
10 Aug, 2021
Assign category to a file
Assigning a category to a file is a two-part process. First you assign the category, and then you define the order the item is displayed in that category To assign the category To order the...
10 Aug, 2021
Assign category to article
Assigning a category to an article is a two-part process. First you assign the category, and then you define the order the item is displayed in that category. To assign the category To order...
10 Aug, 2021
What is KBPublisher?
KBPublisher is a knowledge base which allows you to share information with employees, customers and partners. A fully featured knowledge base that combines powerful WYSIWYG editing with...
05 May, 2021
The Category Input Screen Explained
To get to the Category screen, click on the Articles menu, then choose the Categories tab and then select or edit a category. The category Title is the title that is displayed on the left menu in...
05 May, 2021
What are categories?
Categories control where information is displayed, how it is displayed and who can see it. They control the menu display (sometimes known as the table of contents) on the left hand side of the...
05 May, 2021
Bulk update comments, rating comments and feedback
KBPublisher allows you to bulk update feedback, comments and rating comments to: Set a status Delete You can do this direct from the Feedback menu, and choose the appropriate tab. To...
05 May, 2021
The User input screen explained
You can't have a knowledgebase without users. In KBPublisher we have readers, contributors, authors, editors, moderators and administrators. Or you can set up your own user types. First Name,...
05 May, 2021
The Privilege Screen Explained
Title is the name of the privilege. Title is compulsory. Description is used to remind you what the privilege is for. For example, when the administrator creates a new privilege, he or she...
05 May, 2021
Import articles
You can import articles in bulk. You might want to do this, say, if you are changing over to KBPublisher from another system. The process is: Create a file of articles to import Upload a test...
05 May, 2021
Change user privilege
There are two ways to change the user's privilege. The quickest way allows you to update the privileges of more than one user at the same time. Click on the Users menu Check the box to the...
05 May, 2021
User roles
Roles allow you to set up a hierarchy of users and to control which articles users can see. Roles are set up as tree structures, and when you mark an entry as private to a specific role then users...
05 May, 2021
Change user role
There are two ways to change the role of a user. The quickest way allows you to update the role of more than one user at the same time. Click on the Users menu Check the box to the left of the...
05 May, 2021
Autosave
Articles are saved automatically at intervals. For example, suppose you are called away from your desk in the middle of creating a new article. You don't expect to be away long, so you don't...
05 May, 2021
Articles being edited by another user
When you open an article that is already being edited by another user you get a warning message telling you that someone else is working on the same document and that there are unsaved changes. ...
05 May, 2021
Bulk update news items
KBPublisher allows you to bulk update news items to: Publish news items or set them to not published Make news items private or public Schedule news items Set custom fields Set news status ...
05 May, 2021
The article history screen explained
The History screens shows all versions of an article. From here you can compare earlier versions with the current one, revert to earlier versions, delete versions and you can download a copy of a...
05 May, 2021
How privileges work
User access is controlled by privileges. There are five default privilege groups. Administrator sets up the system, controls user accounts, creates templates, designs and so on Moderator has...
05 May, 2021
Change user status
There are two ways to change the status of a user. The quickest way allows you to update the status of more than one user at the same time. Click on the Users menu Check the box to the left of...
05 May, 2021
The Admin Tab Explained
The Admin tab is the first tab under Settings. The fields on this tab control KBPublisher's configuration. Only administrators can change the settings on this tab. You can reduce the number of...
05 May, 2021
User feedback
Users can contact the knowledgebase by sending a feedback request. They can use the feedback form to ask questions, provide general feedback or even to suggest updates. Different subjects can be...
05 May, 2021
Bulk Update Articles
KBPublisher allows you to bulk update articles to: Move to category Add to category Set tags Make the articles public or private Schedule article publication Reset rating Set article type ...
05 May, 2021
Workflows
Workflows automate processes for reviewing, approving, and publishing articles. This can save you time and make sure articles that may be ready to publish, but need approval, are not overlooked. If...
05 May, 2021
Export Articles from the Public Area
If you have purchased the export plugin, then you can set your knowledgebase up so that users can export a whole category of articles as a PDF document, or print it, from the Public Area. To...
05 May, 2021