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Link to another article (related articles)
To embed a link to an article Add or edit the article to which you wish to add the link Highlight the text to be linked Click on the plus icon in Related Articles field or use the Link to article icon in HTML editor In the popup find an article you wish to link to Click on the Insert icon...
16 Aug, 2017
Article history
KBPublisher keeps a history of all changes you make to the content of an article. You can view earlier versions and compare them against the current version to see what has changed and you can roll back to earlier versions By default, version control is turned on, and set to store unlimited...
14 Aug, 2017
Update an article
There are two ways to get to the update article screen. One way is to: Choose Articles menu Click on the Articles tab Click the Options icon under Actions to display the dropdown list, and then click Edit. The other way is to Click on the article to view it Click on Quick Edit to...
14 Aug, 2017
Import users
You can import users in bulk. You might want to do this if you are changing over to KBPublisher from an old system, or if you have signed up a new company or organization and the company provides you with a list of users to create. The process is: Create a file of users to import Upload a...
09 Aug, 2017
Article comments
SaComments allow readers to give feedback on articles. You can read comments in the public view, or if you have admin access you can also see them from the comments tab in the knowledgebase. To add a comment: Open the article to read it Click on Add comment. This brings up the screen to...
07 Aug, 2017
Upgrading KBPublisher
Before you start Please note that upgrading via the wizard is possible only for version 2.0 and above. If you are currently using an older version of KBPublisher upgrade to version 2.0 first. Option 1 (retain current installation until you have tested the upgrade) Make a copy of your previous...
03 Aug, 2017
Using templates in articles
The different ways you can add templates A template is a piece of content (text and pictures and other media) that you can place into other articles. Common examples of where you might use a template are a disclaimer paragraph that you add to the bottom of each article, or a series of steps that...
01 Aug, 2017
Mobile View
Mobile View is specially optimized working with KBPublisher on your mobile devices - smartphone or tablet. All news and articles are shown as a list to simplify access. Also you can easily switch view mode from mobile version to full view. Mobile View is enabled for Public Area only. Some...
13 Jul, 2017
KBPublisher v6.0.1 release notes
KBPublisher release 6.0.1 fixed several issues found in release 6.0 and added some new features. CKEditor updated to v4.7.1 Updated BING API spell suggestion tool to latest version Fixed issue where base href changed links with #/ Fixed issue with wrong date range in User Activity Reports ...
03 Jul, 2017
How to enable Sphinx Search
Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: high indexing and searching performance; advanced indexing and querying tools (flexible and feature-rich text tokenizer, querying language, several different ranking...
29 Jun, 2017
Retrieving Articles
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve an Article GET api.php?call=articles&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. List...
30 May, 2017
How Can I Sort Articles?
You must be in the Admin area. Under the Articles menu, open the Articles tab. Filter the list by selecting a category with articles you want to reorder, and then clicking the right arrow button. Click the button with three dots [...] in the top right corner. Choose Reorder from the popup...
16 May, 2017
How can I sort categories?
You must be in the Admin area. Under the Articles menu, open the Categories tab. Filter the list by selecting a category with child categories you want to reorder. Note: You can only re-order one level in a time. Click the button with three dots [...] in the top right corner. Choose Reorder...
16 May, 2017
Enable Exporting to PDF
To export multiple articles to PDF or HTML files you need to: Install a program called WKHTMLTOPDF (recomended) or HTMLDOC Ensure Settings points to where you installed it Ensure that PHP has access to your HTMLDOC directory. (Check your open_basedir PHP setting in php.ini) Ensure that PHP...
16 May, 2017
KBPublisher as an internal knowledge base
16 May, 2017
KBPublisher as self support tool
16 May, 2017
Retrieving Files
All API URLs listed here must be prefixed by the root API URL Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve a File GET api.php?call=files&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. List of...
15 May, 2017
Retrieving News
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve News Entry GET api.php?call=news&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. News...
15 May, 2017
Pasting text into HTML editor in Firefox
Due to certain security settings in Firefox, you may have trouble pasting text into FCKeditor when you try to right-click and select Paste. Earlier versions of Firefox may not allow you to paste using Ctrl-v either. To resolve these problems, choose one of the solutions below: ...
26 Apr, 2017
Searching Knowledgebase
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Search all content GET api.php?call=search Arguments: q (optional) - A free text search. A UTF-8, URL-encoded search query of 1,000 characters maximum, including...
19 Apr, 2017
KBPublisher v6.0 Release Notes
We are proud to announce that the latest version of KBPublisher v6.0 is now available. New Modules and Features Sphinx Search Engine support Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: - high indexing and...
16 Apr, 2017
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 9.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS...
04 Apr, 2017
User Activities
The User Activities tab lets you view activity on your site related to a specific user. You can find actions performed by a specific user, actions related to specific articles by this user, or other types of content. This tab duplicates the functionality of the User Activity Report but is filtered...
27 Mar, 2017
The User Activity Report Explained
The User Activity Report lets you view activity on your site so that you can analyze your user base and the state of your content. You can find actions performed by specific users, actions related to specific articles or other types of content, and can even filter your search by date range or IP...
27 Mar, 2017
Using SAML SSO Authentication
Security Assertion Markup Language (SAML) is a standard for logging users into applications based on their sessions in another context. This single sign-on (SSO) login standard has significant advantages over logging in using a username and password. SAML is very powerful and flexible, but the...
27 Mar, 2017