Knowledge Base
Recent Articles
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 9.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS...
04 May, 2018
KBPublisher v6.0 Release Notes
We are proud to announce that the latest version of KBPublisher v6.0 is now available. New Modules and Features Sphinx Search Engine support Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: - high indexing and...
02 May, 2018
Change KBPublisher Look and Feel (design integration)
You can brand the knowledgebase so that it matches the rest of your website. For example, you can include your company logo and standard buttons on each knowledgebase page. To set up custom template: Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the...
16 Apr, 2018
KBPublisher Download License Agreement
This document contains the End User License Agreement between Double Jade LLC, herein referred to as "the company", "we", "us", and "our", and the End User (herein referred to as "you", "your", "yours", etc.). By installing and using KBPublisher (herein referred to as "the software"), you are...
02 Apr, 2018
Incoming email automation (automated task)
Incoming email automation allows you to parse your email box and create articles, drafts, or news from emails. Create or update an automation To create a new automation for incoming email, click Tools -> Automations -> Incoming Mail tab, then click the + (Add new) icon. To update an...
26 Mar, 2018
Creating or editing an automation (automated task)
To create a new automation (automated task), click Tools -> Automations tab make sure you are on the sub-tab the automation will be for: Articles or Files. Then click Add new. See the information below about completing the form that appears. When you create a new automation, or update an...
23 Mar, 2018
Enable searching in files
Text-based file searching/indexing (txt, html, etc.) is enabled by default. If you want to include searching PDF or Word documents then you need to do the following. Searching in PDFs To enable search in PDFs you need to: Install a program called xpdf Ensure Settings points to where you...
01 Mar, 2018
Summary
Welcome to KBPublisher. This section tells you how to quickly get your knowledgebase up and running. If you haven't already done so, install KBPublisher Create one or more categories to post articles under Add some users who will create content and publish it. Use the Default User Privileges...
19 Dec, 2017
Searching Knowledgebase
How search works By default, KBPublisher's search functionality uses MySQL full-text searching, which is a natural language search that allows you to type in a question or sentence that describes the information you are searching for. The program uses logic to determine the keywords in the...
19 Dec, 2017
Add a Local File
When you want to add files to the knowledgebase, you can upload files from your local computer, or you can link to files that are already on your server. In KBPublisher such files are known as "local files". If the file already exists on the server it saves space to reference it rather than...
07 Dec, 2017
Automatically Add Local Files
The Directory Rules screen allows you to set up the knowledgebase so that KBPublisher automatically checks the specified directory on the server every day and adds in KBPublisher links to any new files. Standard allowed and denied extension rules apply, based on your denied and allowed...
07 Dec, 2017
What is Knowledge Base
A knowledge base is a compilation of structured information with the purpose of helping people identify and solve issues through content searching and retrieval or be informed about the product or service. The knowledge base is a very important component of knowledge management. Knowledge base...
04 Dec, 2017
Manage Drafts
To manage existing drafts or create a new one, select Articles or Files from the main menu and select the Drafts tab: The tab lists all existing drafts. If the list is long, use the filter fields above the list to show just the drafts of a particular status, or the drafts with a certain word...
29 Nov, 2017
Different ways for Remote Authentication
There are two different types of remote authentication. It is controlled by the KB_AUTH_TYPE constant: Adding/refreshing remote user data to KBPublisher and authenticate user. Authentication by existing KBPublisher user. Adding/refreshing remote user data to KB and authenticate user ...
29 Nov, 2017
Remote Authentication scenarios
Here are some examples/scenarios for Remote Authentication: On the first authentication request the remote user is added to KBPublisher table of users. On the second and subsequent requests he/she is authenticated by KBPublisher's built in authentication. KB_AUTH_LOCAL = 1 KB_AUTH_TYPE = 1 ...
29 Nov, 2017
Ask Question and Quick Response
Ask a Question If you still cannot find the information, you can use KBPublisher's "Ask a Question" feature. As you type in the Question / Comment textbox, KBPublisher will display articles that might answer your question. If that list doesn't provide the answer you're after, click Send to email...
29 Nov, 2017
Manage Automations
To access your automations, select Tools from the menu bar. Then select the Automations sub-tab: The tab displays both your active and inactive automations for either articles or files. Switch between the Articles and Files tabs to see all existing automations. If the list is long, enter a...
29 Nov, 2017
Use "Save As New" to quickly create articles from a template
Often you find you want to create a number of similar articles. Articles that are placed in the same category(s), that have the same roles assigned, the same formatting, and so on. Creating these from scratch is tedious, and you may forget to set some information. There's a quick way to do this....
21 Nov, 2017
How to Install a Language Pack
First check if required language is not in a installed Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the Admin tab See Langauage setting for available languages Choose requred language If you can't find the desired language on the list, see how to...
21 Nov, 2017
How can I add embedded video to an article?
Use Insert Video button in HTML editor Upload the file to the server using the Video button in HTML editor Click on Video icon in HTML editor toolbar Upload video or choose from server Fill required fields Click OK Use Insert/Edit button in HTML editor Upload the file to the server...
21 Nov, 2017
User Activities
The User Activities tab lets you view activity on your site related to a specific user. You can find actions performed by a specific user, actions related to specific articles by this user, or other types of content. This tab duplicates the functionality of the User Activity Report but is filtered...
27 Oct, 2017
The User Activity Report Explained
The User Activity Report lets you view activity on your site so that you can analyze your user base and the state of your content. You can find actions performed by specific users, actions related to specific articles or other types of content, and can even filter your search by date range or IP...
27 Oct, 2017
The Lists Tab Explained
The Lists tab under the Tools menu allows you to: Manage article statuses Manage file statuses Control article types Manage user statues Manage feedback subjects Manage rating comments statuses Article and file statuses KBPublisher has three default article and file statuses:...
25 Oct, 2017
The Public Area Tab Explained
The Public Area tab is the second tab under the Settings menu. The settings here apply to the public view that is, to what users see. Only an administrator can change the settings on this page. The page is divided into three further tabs: Common, for settings which are common to the whole...
14 Oct, 2017
Customizing article display options
You can customize how and where articles are displayed in the Settings > Public Area > Articles tab. Look & Feel In this area you can specify Number of articles per page - Set how many articles appear per page. If there are more articles than the number you set, KBPublisher...
14 Oct, 2017