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document KBPublisher v6.0 beta Release Notes
We are proud to announce that the latest version of KBPublisher v6.0 BETA is now available for preview/testing. If you would like to be one of the first to try out its new features, or would like to provide feedback/comments on any issue on the new version, please don’t hesitate to download...
21 Jan, 2017
document How to enable Sphinx Search
Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: - high indexing and searching performance; - advanced indexing and querying tools (flexible and feature-rich text tokenizer, querying language, several different ranking...
20 Jan, 2017
document Change KBPublisher Look and Feel (design integration)
You can brand the knowledgebase so that it matches the rest of your website. For example, you can include your company logo and standard buttons on each knowledgebase page. To set up custom template: Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the...
17 Jan, 2017
document Add a new custom field
To add a new custom field Click on Tools -> Custom Fields tab Click Add New Choose your field type by clicking on one of the field types. This takes you to the Entry Type tab. Choose where this custom field will appear by clicking on an Entry Type. Note that if you want the field to...
06 Jan, 2017
document Creating or editing an automation (automated task)
To create a new automation (automated task), click Tools -> Automations tab make sure you are on the sub-tab the automation will be for: Articles or Files. Then click Add new. See the information below about completing the form that appears. When you create a new automation, or update an...
19 Dec, 2016
document Manage Automations
To access your automations, select Tools from the menu bar. Then select the Automations sub-tab: The tab displays both your active and inactive automations for either articles or files. Switch between the Articles and Files tabs to see all existing automations. If the list is long, enter a...
19 Dec, 2016
document Retrieving News
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve News Entry GET api.php?call=news&id=[id] Arguments: none News List GET api.php?call=news Arguments: year (optional) - Year when news posted. News...
16 Nov, 2016
document Setting up scheduled tasks
Important: You must schedule tasks Some parts of KBPublisher simply will not work if you do not schedule tasks. This includes: Reports. You will not be able to run reports Subscription processing. Users will not be notified when items are added or changed Scheduling. You will not be able...
15 Nov, 2016
document Managing Tags
You must have administrator access to manage tags. Login to Admin Area, click Tools, choose the Tags tab. From here you can see all the tags used in KB. Create or updating a tag The following are compulsory: You must enter a tag name in Title Check Visible to make tag visible to end...
14 Nov, 2016
document Using Remote Authentication
Remote authentication allows you to integrate your organization's authentication system with KBPublisher. Configuration requires only a few simple steps. Steps to enable Remote Authentication Set the config variable $conf['auth_remote'] in the file admin/config.inc.php to 1 Click on Settings ...
01 Nov, 2016
document System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 8.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS6...
27 Oct, 2016
document The User input screen explained
You can't have a knowledgebase without users. In KBPublisher we have readers, contributors, authors, editors, moderators and administrators. Or you can set up your own user types. First Name, Last Name and Middle Name make up the user's name. First and last name are compulsory, middle name...
17 Oct, 2016
document The Article Input Screen Explained
The article screen is divided into two tabs. A Main tab, which is what you use to create the article, and an Advanced tab, where you set external links, the order of the article inside a category and whether or not the article is published. The Advanced tab also allows you to schedule articles for...
17 Oct, 2016
document Authorizing a Request
KBPublisher API requires that you authenticate every request by signing it. To sign a request, you calculate a digital signature using a cryptographic hash function. The hash function returns a hash value that you include in the request as your signature. After receiving your request, API...
16 May, 2016
document User licensing explained
We often get asked how licensing works with respect to users and why we say you can have as many readers as you like. Privileges KBPublisher licenses are based around privileges. There are five default privilege groups contributor, author, editor, moderator and administrator, and these are...
29 Apr, 2016
document API Basics: URL, Methods, Return Formats, Authentication
How to Enable the API By default API is disabled. You can enable it in Settings -> Admin -> Enable API access. Check Secure API connection to set API accepting request only using Secure Sockets Layer (SSL) by using HTTPS. SSL encrypts the transmission, protecting your request or the...
28 Apr, 2016
document KBPublisher in the Cloud notes
KBPublisher in the Cloud lets you develop and deploy your knowledgebase or other materials without using space on your own servers and without adding maintenance tasks to your IT staff. Currently, as the project is in a beta stage, we offer only a trial version of “KBPublisher in the Cloud”. The...
15 Feb, 2016
document How can I downgrade to lower level license?
You can downgrade to a lower level license by paying the support price for the license. To downgrade to lower level license Login to your Client Area Go to My Licenses tab Select the license you want to downgrade In the Actions section under Downgrade license to select license you want to...
20 Jan, 2016
document Export Articles to CVS, Excel or XML
To find the Export Articles tab, select Export from the menu bar. Then select Export Articles from the three tabs available: What does export articles do? The Export Articles tab lets you export the articles and information about the articles, in spreadsheet form. You could then review and...
14 Dec, 2015
document How do I change the PHP memory limit?
In an .htaccess file in the KBPublisher installation directory change and uncomment line: php_value memory_limit For example, if the desired limit is 32 MB, the following directive would be placed in the .htaccess: php_value memory_limit "32M" If you are on windows with IIS server .htaccess...
14 Nov, 2015
document How can I sort categories?
You must be in the Admin area. From the Articles menu choose Categories Option 1 (in version 5.5 and above) Click the button with three dots […] on the right, then from the drop-down list select Reorder or Reorder child categories or click Reorder child categories from the options drop...
14 Oct, 2015
document How Can I Sort Articles?
You must be in the Admin area. From the Articles menu choose Articles Filter the list by a category in which you want articles to be reordered Option 1 (in version 5.5 and above) Click the button with three dots […] on the right, from the drop-down list select Reorder You can now change...
14 Oct, 2015
document Using templates in articles
The different ways you can add templates A template is a piece of content (text and pictures and other media) that you can place into other articles. Common examples of where you might use a template are a disclaimer paragraph that you add to the bottom of each article, or a series of steps that...
08 Oct, 2015
document Enable Exporting to PDF
To export multiple articles to PDF or HTML files you need to: Install a program called HTMLDOC Ensure Settings points to where you installed it Ensure that PHP has access to your HTMLDOC directory. (Check your open_basedir PHP setting in php.ini) Ensure that PHP can run the proc_open...
21 Sep, 2015
document Drafts
The Drafts module lets users create new articles, or modify existing published articles, without interfering with live publications. Users can create and modify drafts in a separate area until each draft is finished and ready to go live. The Drafts module lets you require specific contributors...
16 Sep, 2015