Knowledge Base
Recent Articles
Enable Exporting to PDF
To export multiple articles to PDF or HTML files you need to: Install a program called WKHTMLTOPDF (recomended) or HTMLDOC Ensure Settings points to where you installed it Ensure that PHP has access to your HTMLDOC directory. (Check your open_basedir PHP setting in php.ini) Ensure that PHP...
12 Nov, 2018
Setting up scheduled tasks
Some parts of KBPublisher simply will not work if you do not schedule tasks. This includes: Reports. You will not be able to run reports Subscription processing. Users will not be notified when items are added or changed Scheduling. You will not be able to schedule article, news or files ...
16 Oct, 2018
What is Knowledge Base
A knowledge base is a compilation of structured information with the purpose of helping people identify and solve issues through content searching and retrieval or be informed about the product or service. The knowledge base is a very important component of knowledge management. Knowledge base...
03 Oct, 2018
What is KBPublisher?
KBPublisher is a knowledge base which allows you to share information with employees, customers and partners. A fully featured knowledge base that combines powerful WYSIWYG editing with easy to use functionality Unique design and workflow enables you to create and approve...
03 Oct, 2018
Private Policy
Effective Date: May 25, 2018 Data Controller Contact Information Double Jade KBPublisher.com 501 Silverside Road Wilmington, DE 19809 USA privacy@kbpublisher.com This privacy notice states our policies with respect to our website at the URL: www.kbpublisher.com, and any of its associated...
10 Sep, 2018
How can I backup and restore database?
You can use mysqldump to create a simple backup of your database using the following syntax: Backup: mysqldump -u [username] -p[password] -h[host] [databasename] > [backupfile.sql] Restore: mysql -u [username] -p[password] -h[host] [databasename] < [backupfile.sql] ...
19 Jul, 2018
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 9.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS...
04 May, 2018
KBPublisher v6.0 Release Notes
We are proud to announce that the latest version of KBPublisher v6.0 is now available. New Modules and Features Sphinx Search Engine support Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: - high indexing and...
02 May, 2018
Change KBPublisher Look and Feel (design integration)
You can brand the knowledgebase so that it matches the rest of your website. For example, you can include your company logo and standard buttons on each knowledgebase page. To set up custom template: Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the...
16 Apr, 2018
KBPublisher Download License Agreement
This document contains the End User License Agreement between Double Jade LLC, herein referred to as "the company", "we", "us", and "our", and the End User (herein referred to as "you", "your", "yours", etc.). By installing and using KBPublisher (herein referred to as "the software"), you are...
02 Apr, 2018
Incoming email automation (automated task)
Incoming email automation allows you to parse your email box and create articles, drafts, or news from emails. Create or update an automation To create a new automation for incoming email, click Tools -> Automations -> Incoming Mail tab, then click the + (Add new) icon. To update an...
26 Mar, 2018
Creating or editing an automation (automated task)
To create a new automation (automated task), click Tools -> Automations tab make sure you are on the sub-tab the automation will be for: Articles or Files. Then click Add new. See the information below about completing the form that appears. When you create a new automation, or update an...
23 Mar, 2018
Enable searching in files
Text-based file searching/indexing (txt, html, etc.) is enabled by default. If you want to include searching PDF or Word documents then you need to do the following. Searching in PDFs To enable search in PDFs you need to: Install a program called xpdf Ensure Settings points to where you...
01 Mar, 2018
Summary
Welcome to KBPublisher. This section tells you how to quickly get your knowledgebase up and running. If you haven't already done so, install KBPublisher Create one or more categories to post articles under Add some users who will create content and publish it. Use the Default User Privileges...
19 Dec, 2017
Searching Knowledgebase
How search works By default, KBPublisher's search functionality uses MySQL full-text searching, which is a natural language search that allows you to type in a question or sentence that describes the information you are searching for. The program uses logic to determine the keywords in the...
19 Dec, 2017
Add a Local File
When you want to add files to the knowledgebase, you can upload files from your local computer, or you can link to files that are already on your server. In KBPublisher such files are known as "local files". If the file already exists on the server it saves space to reference it rather than...
07 Dec, 2017
Automatically Add Local Files
The Directory Rules screen allows you to set up the knowledgebase so that KBPublisher automatically checks the specified directory on the server every day and adds in KBPublisher links to any new files. Standard allowed and denied extension rules apply, based on your denied and allowed...
07 Dec, 2017
Manage Drafts
To manage existing drafts or create a new one, select Articles or Files from the main menu and select the Drafts tab: The tab lists all existing drafts. If the list is long, use the filter fields above the list to show just the drafts of a particular status, or the drafts with a certain word...
29 Nov, 2017
Different ways for Remote Authentication
There are two different types of remote authentication. It is controlled by the KB_AUTH_TYPE constant: Adding/refreshing remote user data to KBPublisher and authenticate user. Authentication by existing KBPublisher user. Adding/refreshing remote user data to KB and authenticate user ...
29 Nov, 2017
Remote Authentication scenarios
Here are some examples/scenarios for Remote Authentication: On the first authentication request the remote user is added to KBPublisher table of users. On the second and subsequent requests he/she is authenticated by KBPublisher's built in authentication. KB_AUTH_LOCAL = 1 KB_AUTH_TYPE = 1 ...
29 Nov, 2017
Ask Question and Quick Response
Ask a Question If you still cannot find the information, you can use KBPublisher's "Ask a Question" feature. As you type in the Question / Comment textbox, KBPublisher will display articles that might answer your question. If that list doesn't provide the answer you're after, click Send to email...
29 Nov, 2017
Manage Automations
To access your automations, select Tools from the menu bar. Then select the Automations sub-tab: The tab displays both your active and inactive automations for either articles or files. Switch between the Articles and Files tabs to see all existing automations. If the list is long, enter a...
29 Nov, 2017
Use "Save As New" to quickly create articles from a template
Often you find you want to create a number of similar articles. Articles that are placed in the same category(s), that have the same roles assigned, the same formatting, and so on. Creating these from scratch is tedious, and you may forget to set some information. There's a quick way to do this....
21 Nov, 2017
How to Install a Language Pack
First check if required language is not in a installed Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the Admin tab See Langauage setting for available languages Choose requred language If you can't find the desired language on the list, see how to...
21 Nov, 2017
How can I add embedded video to an article?
Use Insert Video button in HTML editor Upload the file to the server using the Video button in HTML editor Click on Video icon in HTML editor toolbar Upload video or choose from server Fill required fields Click OK Use Insert/Edit button in HTML editor Upload the file to the server...
21 Nov, 2017