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Import articles
You can import articles in bulk. You might want to do this, say, if you are changing over to KBPublisher from another system. The process is: Create a file of articles to import Upload a test...
25 Sep, 2023
Import users
You can import users in bulk. You might want to do this if you are changing over to KBPublisher from an old system, or if you have signed up a new company or organization and the company provides...
18 Sep, 2023
KBPublisher v7.5.4.2 release notes
KBPublisher release 7.5.4.2 fixed several issues found in release 7.5.4.1 Upgrading KBPublisher This package is available as both a standard upgrade and as a Modified Files package. All...
01 Aug, 2023
Link to another article (related articles)
To embed a link to an article Add or edit the article to which you wish to add the link Highlight the text to be linked Click on the plus icon in Related Articles field or use the Link to...
27 Jun, 2023
Setting Up Folder Permissions in Internet Information Services (IIS)
This article explains how to set up write permissions in the required folders for configuring IIS for KBPublisher. Change rights for TEMP directory PHP uploads get written to windows TEMP...
28 Mar, 2023
Upgrading KBPublisher
Before you start Please note that upgrading via the wizard is possible only for version 2.0 and above. If you are currently using an older version of KBPublisher upgrade to version 2.0 first. ...
02 Feb, 2023
Troubleshooting adding an image to an article
KBpublisher makes it very easy to add an image or picture to an article. The steps for adding a picture can be found here. If you are still having trouble, after following these directions, check...
02 Feb, 2023
KBPublisher v7.5.4.1 release notes
KBPublisher release 7.5.4.1 fixed several issues found in release 7.5.4 Fixed "sort_order" issue when adding new roles. Fixed IP error in reports schedule task. Fixed Search issue with ignored...
26 Jan, 2023
Using Remote Authentication
Remote authentication allows you to integrate your organization's authentication system with KBPublisher. Before you start: We assume that you have some experience with PHP and with the system...
24 Aug, 2022
KBPublisher v7.5.4 release notes
KBPublisher release 7.5.4 fixed several issues found in release 7.5.3 CKEditor upgraded to version 4.19.1 Added an option to sort by date in users favorite list. Fixed issue with ignored mail...
22 Aug, 2022
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 11+ or Chrome, Firefox, Safari. ...
14 May, 2022
Configuring OneLogin as an Identity Provider
Log into your OneLogin account. Go to the "Apps" section and then click the "Add app" button. In the filter box type "SAML" and select the "SAML Test Connector (IdP w/attr)" application. Change...
12 May, 2022
SMTP Certificate verification failure
Error message/code: Warning: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify...
06 Apr, 2022
Installing KBPublisher
The easiest way to install KBPublisher is to use the installation wizard. The install script is extremely simple. The only action required on your part is to click the next button when each step...
06 Apr, 2022
KBPublisher v7.5.3 release notes
KBPublisher release 7.5.3 fixed several issues found in release 7.5.2 CKEditor upgraded to version 4.17.2 Fixed issue when Must Read message not shown for not logged users. Fixed issue when...
16 Mar, 2022
KBPublisher v7.5.2 release notes
KBPublisher release 7.5.2 fixed several issues found in release 7.5.1 Fixed issue when user is unable to update his account details Fixed issue with Sphinx error on Ask Question form Fixed...
17 Dec, 2021
KBPublisher v7.5.1 release notes
KBPublisher release 7.5.1 fixed several issues found in release 7.5 Fixed issue with possible PHPMailer vulnerability Fixed issue with PHP warning in Agree Terms screen Upgrading...
09 Nov, 2021
KBPublisher v7.5 Release Notes
We are proud to announce that the latest version of KBPublisher v7.5 is now available. We have added some much-requested features and have improved existing features. New Modules and Features ...
22 Oct, 2021
Searching Knowledgebase
How search works By default, KBPublisher's search functionality uses MySQL full-text searching, which is a natural language search that allows you to type in a question or sentence that describes...
22 Oct, 2021
How to enable Sphinx Search
Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: high indexing and searching performance; advanced indexing and...
22 Oct, 2021
Setting up SAML SSO Authentication
The following steps assume that you have an account with a supported identity provider. You need to know the SAML Login URL and have the x.509 certificate supplied by your identity provider. You...
22 Oct, 2021
Manage Drafts
To manage existing drafts or create a new one, select Articles or Files from the main menu and select the Drafts tab: The tab lists all existing drafts. If the list is long, use the filter...
22 Oct, 2021
The Public Area Tab Explained
The Public Area tab is the second tab under the Settings menu. The settings here apply to the public view that is, to what users see. Only an administrator can change the settings on this page....
22 Oct, 2021
Glossary explained
The glossary allows you to create a list of definitions in your knowledgebase. Glossary items are highlighted in red in the article. If you hover your mouse over the glossary item, you see a...
22 Oct, 2021
Automatically Add Local Files
The Directory Rules screen allows you to set up the knowledgebase so that KBPublisher automatically checks the specified directory on the server or on Amazon S3 server every day and adds in...
22 Oct, 2021
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