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How to enable Sphinx Search
Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: high indexing and searching performance; advanced indexing and querying tools (flexible and feature-rich text tokenizer, querying language, several different ranking...
29 Jun, 2017
Retrieving Articles
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve an Article GET api.php?call=articles&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. List...
30 May, 2017
How Can I Sort Articles?
You must be in the Admin area. Under the Articles menu, open the Articles tab. Filter the list by selecting a category with articles you want to reorder, and then clicking the right arrow button. Click the button with three dots [...] in the top right corner. Choose Reorder from the popup...
16 May, 2017
How can I sort categories?
You must be in the Admin area. Under the Articles menu, open the Categories tab. Filter the list by selecting a category with child categories you want to reorder. Note: You can only re-order one level in a time. Click the button with three dots [...] in the top right corner. Choose Reorder...
16 May, 2017
Enable Exporting to PDF
To export multiple articles to PDF or HTML files you need to: Install a program called WKHTMLTOPDF (recomended) or HTMLDOC Ensure Settings points to where you installed it Ensure that PHP has access to your HTMLDOC directory. (Check your open_basedir PHP setting in php.ini) Ensure that PHP...
16 May, 2017
KBPublisher as an internal knowledge base
16 May, 2017
KBPublisher as self support tool
16 May, 2017
Retrieving Files
All API URLs listed here must be prefixed by the root API URL Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve a File GET api.php?call=files&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. List of...
15 May, 2017
Retrieving News
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Retrieve News Entry GET api.php?call=news&id=[id] Arguments: skip_hit (optional) - Do not count entry hit. If this argument is omitted, it defaults to 0. News...
15 May, 2017
Pasting text into HTML editor in Firefox
Due to certain security settings in Firefox, you may have trouble pasting text into FCKeditor when you try to right-click and select Paste. Earlier versions of Firefox may not allow you to paste using Ctrl-v either. To resolve these problems, choose one of the solutions below: ...
26 Apr, 2017
Searching Knowledgebase
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Search all content GET api.php?call=search Arguments: q (optional) - A free text search. A UTF-8, URL-encoded search query of 1,000 characters maximum, including...
19 Apr, 2017
KBPublisher v6.0 Release Notes
We are proud to announce that the latest version of KBPublisher v6.0 is now available. New Modules and Features Sphinx Search Engine support Sphinx is a full-text search engine that provides fast and relevant full-text search functionality. Key Sphinx features are: - high indexing and...
16 Apr, 2017
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 9.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS...
04 Apr, 2017
User Activities
The User Activities tab lets you view activity on your site related to a specific user. You can find actions performed by a specific user, actions related to specific articles by this user, or other types of content. This tab duplicates the functionality of the User Activity Report but is filtered...
27 Mar, 2017
The User Activity Report Explained
The User Activity Report lets you view activity on your site so that you can analyze your user base and the state of your content. You can find actions performed by specific users, actions related to specific articles or other types of content, and can even filter your search by date range or IP...
27 Mar, 2017
Using SAML SSO Authentication
Security Assertion Markup Language (SAML) is a standard for logging users into applications based on their sessions in another context. This single sign-on (SSO) login standard has significant advantages over logging in using a username and password. SAML is very powerful and flexible, but the...
27 Mar, 2017
Setting up SAML SSO Authentication
The following steps assume that you have an account with a supported identity provider. You need to know the SAML Login URL and have the x.509 certificate supplied by your identity provider. You should also be familiar with the format of the SAML identity response from your SAML provider. ...
24 Mar, 2017
[v5.5.1] Searching Knowledgebase (v5.5.1 and below)
All API URLs listed here must be prefixed by the root API URL. Example: http://domain.com/kb/ or https://kb.domain.com/ Search Articles GET api.php?call=articles&method=search Arguments: q (optional) - A free text search. A UTF-8, URL-encoded search query of 1,000 characters maximum,...
23 Mar, 2017
Configuring OneLogin as an Identity Provider
Log into your OneLogin account. Go to the "Apps" section and then click the "Add app" button. In the filter box type "SAML" and select the "SAML Test Connector (IdP w/attr)" application. Change the display name of your app if you wish and click "Save". In your KBPublisher administrator area...
20 Mar, 2017
The Export tab explained
Under Settings > Plugins, the Export tab allows you to enable and configure the Export plugin, which is available as an add-on to enhance KBPublisher functionality. To use the Export plugin, you need to purchase a plugin key, which is sold separately. For KBPublisher Cloud users, select a plan...
19 Mar, 2017
Adding Code Snippets
You may want to add code examples, or snippets, to your knowledgebase article to show your users how to achieve a particular effect or address a common problem. KBPublisher makes this easy by providing formatting tags to put around the example. When your readers look at the article, the example...
04 Mar, 2017
Searching Knowledgebase
How search works By default, KBPublisher's search functionality uses MySQL full-text searching, which is a natural language search that allows you to type in a question or sentence that describes the information you are searching for. The program uses logic to determine the keywords in the...
04 Mar, 2017
Setup tests
The Setup Tests screen is available as a tab from the home menu. It allows you to check that your knowledgebase has been set up properly. To get to the screen: Log in as an admin user Click Home Click the Setup Tests tab The Setup Tests tab When you first install KBPublisher the Setup...
03 Mar, 2017
Change RSS feed from single feed to separate category feeds
By default, your knowledgebase is set up to display a single RSS feed for the whole knowledgebase. You may, however, want to change this. You might want to turn it off altogether. Or you might want to change it so that each top-level category has its own feed. Separate feeds are useful when your...
03 Mar, 2017
Ask Question and Quick Response
Ask a Question If you still cannot find the information, you can use KBPublisher's "Ask a Question" feature. As you type in the Question / Comment textbox, KBPublisher will display articles that might answer your question. If that list doesn't provide the answer you're after, click Send to email...
02 Mar, 2017