Knowledge Base

Track search queries

Article ID: 318
Last updated: 5 May, 2021

To track what searches users have used to find information in the knowledgebase:

  • Log in to the Admin Area
  • Click on the Logs menu
  • Click on the Search tab

The information displayed on this screen shows:

  • When the search was done
  • The string the user typed in 
  • Categories they searched in
  • How many results were returned.

You can filter results on

  • Area of knowledgebase
  • Whether the search was successful or not
  • How recently searches were made
  • Or you can search on a specific search string.

Note: You must have administrator privileges to see log details.

This functionality works in version 4.0 and above

Article ID: 318
Last updated: 5 May, 2021
Revision: 4
Access: Public
Views: 4061
Comments: 0