URLs will be parsed automatically
http://www.kbpublisher.com - http://www.kbpublisher.com
[b]text[/b] - Bold text.
[u]text[/u] - Underline text.
[i]text[/i] - Italic text.
[color=green]text[/color] - Colored text.
[url]kbpublisher.com[/url] - kbpublisher.com
[url=kbpublisher.com]text[/url] - text
[email]email@example.com[/email] - firstname.lastname@example.org
[h1]text[/h1] - Caption text.
Users can contact the knowledgebase by sending a feedback request. They can use the feedback form to ask questions, provide general feedback or even to suggest updates.
Different subjects can be emailed to different moderators.
The feedback request also provides a 'Quick Response' answer. As the user types their question, KBPublisher searches for articles appropriate to the words typed and brings back the five articles most likely to match the query. If the answer is in one of the listed articles, the user doesn't have to send the query at all. They can simply click on the article instead.
The request is sent to an email address defined in the settings.
The person who receives the email can:
A user with administrator, moderator or editor access can view the feedback by clicking on the Feedback menu.
This brings up a list of the feedback that users have sent.
The templates for the initial email and the reply are controlled in the settings.
Article ID: 67
Last updated: 05 May, 2021