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What is Knowledge Base

Article ID: 362
Last updated: 08 Jun, 2013

A knowledge base is a compilation of structured information with the purpose of helping people identify and solve issues through content searching and retrieval or be informed about the product or service. The knowledge base is a very important component of knowledge management.

Knowledge base with structured information makes it easier for content to be found and used. The most common types of information provided by a knowledge base are frequently asked questions (FAQs), how-to instructions, installation procedures, troubleshooting guidelines and white paper content.

Information available on a knowledge base is different from other forms of documentation. First, a knowledge base topic focuses on only one idea because this makes the information easy to understand and find. Second, the length of the knowledge base topic is short as it focuses more on the

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Article ID: 362
Last updated: 08 Jun, 2013
Revision: 2
Views: 4553
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