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Add an Article Template
To add a new article template Click on the Articles menu Choose the Article Template tab Click on Add New. Once you are on the article screen you must complete the following sections: Add a Title. This is the name of the template. Set up your template in the Template editing box. ...
27 Oct, 2014
Using templates in articles
The different ways you can add templates A template is a piece of content (text and pictures and other media) that you can place into other articles. Common examples of where you might use a template are a disclaimer paragraph that you add to the bottom of each article, or a series of steps that...
08 Oct, 2015
Installing KBPublisher
The easiest way to install KBPublisher is to use the installation wizard. The install script is extremely simple. The only action required on your part is to click the next button when each step is completed and you will be prompted for each action that is required from your side to proceed with...
13 Dec, 2013
What is KBPublisher?
KBPublisher is a knowledge base which allows you to share information with employees, customers and partners. A fully featured knowledge base that combines powerful WYSIWYG editing with easy to use functionality Unique design and workflow enables you to create and approve...
03 Jun, 2013
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 9.0+ or Chrome, Firefox, Safari. Server side Operating System: Linux, Unix, Windows, Mac Web Server: Apache Web Server / IIS...
04 Apr, 2017
How can I find my "Full server path"?
A full server path is the path your system uses to define where your own files are located on the server (as opposed to files belonging to other users). You can determine the path while you are logged in via FTP (some programs will tell you this) or while using a File Manager tool in your...
03 Mar, 2010
How do I change the PHP Max Upload file size?
In an .htaccess file in the KBPublisher installation directory change and uncomment line: php_value upload_max_filesize For example, if the desired filesize is 3 meg, the following directive would be placed in the .htaccess: php_value upload_max_filesize "3M" You also may want to change the...
28 Mar, 2011
KBPublisher as self support tool
16 May, 2017
KBPublisher as an internal knowledge base
16 May, 2017
User licensing explained
We often get asked how licensing works with respect to users and why we say you can have as many readers as you like. Privileges KBPublisher licenses are based around privileges. There are five default privilege groups contributor, author, editor, moderator and administrator, and these are...
29 Apr, 2016
What are article templates?
Templates have two functions in KBPublisherto standardize article design and to add boilerplate text. To standardize design Suppose you want each page in your knowledgebase to have three headings: 'Introduction', 'Steps' and 'Conclusion'. The 'Steps' section should be a simple bulleted list. You...
02 Mar, 2008
Add an Article
If you are in the Public area, the quickest way to add an article is via the Manage menu in the top right of your screen: Click on Manage -> Add Article Here If you are in the Admin area, another fast way is to to use the Shortcuts menu at the top of your screen: Click on the Add...
01 Feb, 2017
Installing ionCube loader
For KBPublisher v4.0.2 and lower ionCube loader must be installed. On many web servers the Loader can be enabled automatically with no changes to the php.ini file and no server restart required. If your server does not have ionCube support already enabled, you can obtain Loaders for your...
24 Aug, 2012
Search engine friendly URLs
What is a search engine friendly URL? KBPublisher records are stored in a database. When you wish to read an article, KBPublisher sends a request to the database to get this record for you. This request is usually sent as a query string, and in its native form it looks something like: ...
21 Sep, 2012
Installing KBPublisher manually
If you don't want to install KBPublisher using the install wizard, you can install it manually as follows: Unpack the distribution package. Place the distribution package somewhere in your web server's document root, preferably the parent directory of your root web directory. For many systems,...
18 Mar, 2015
Public Area (front-end)
The public area in KBPublisher is what people who are reading the articles or looking at the files see (as opposed to the admin area, which is what authors, editors, moderators and administrators see). Whether or not a user has to log in to view the public view depends entirely on how you have...
22 Feb, 2017
Setting up scheduled tasks
Important: You must schedule tasks Some parts of KBPublisher simply will not work if you do not schedule tasks. This includes: Reports. You will not be able to run reports Subscription processing. Users will not be notified when items are added or changed Scheduling. You will not be able...
15 Nov, 2016
How to change ft_min_word_len variable
Normally it is not recommended to change variables that control MySQL fulltext index behaviour (such as ft_min_word_len or ft_max_word_len) but if you really need to... MySQL config file would usually be found on Windows under C:\Windows\my.ini and on Linux under /etc/my.cnf Edit the file and...
07 Apr, 2015
KBPublisher Uses
Attach it to your company web site or use it standalone in order to: Share information with customers and partners Provide support for products Answer a list of frequently asked questions Create a user manual, technical reference or APIs for your software Use it with your intranet or...
03 Jun, 2013
Set Who Receives Emails
System emails You can designate a user, or users, to receive system emails. From the Settings menu choose the Email -> Letter Template tab. Type the email of the person who is to receive user communications into the From E-mail / Support E-mail field. You can input more than one email....
02 Jul, 2015
Upgrading KBPublisher
Before you start Please note that upgrading via the wizard is possible only for version 2.0 and above. If you are currently using an older version of KBPublisher upgrade to version 2.0 first. Option 1 (retain current installation until you have tested the upgrade) Make a copy of your...
21 Apr, 2011
Add a Category
The quickest way to add a category is to use the Shortcuts menu at the top of your screen. Click on the drop-down menu in the top right of the screen and choose Add new category. Or you can do it via the Categories tab in the Admin Area Click on the Articles menu Choose the Categories...
17 Aug, 2015
Add a Picture to an Article
Graphics must be uploaded to the server before you can display them on the page. You can upload them as part of adding the image. Add or edit the article you wish to add the picture to Place your cursor where you want to add the picture Click on the Insert/Edit Image icon in the Article edit...
22 Nov, 2013
User privileges
Any user can read articles, but in order to create articles and to publish them to the knowledgebase, users must have certain privileges. For example, to actually write articles a user must have author or contributor privileges. To publish the article for other users to read, they must be...
24 Mar, 2011
Change KBPublisher Look and Feel (design integration)
You can brand the knowledgebase so that it matches the rest of your website. For example, you can include your company logo and standard buttons on each knowledgebase page. To set up custom template: Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the...
17 Jan, 2017