Knowledge Base
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Add an Article Template
To add a new article template Click on the Articles menu Choose the Article Template tab Click on Add New. Once you are on the article screen you must complete the following sections: Add...
27 Oct, 2014
Using templates in articles
The different ways you can add templates A template is a piece of content (text and pictures and other media) that you can place into other articles. Common examples of where you might use a...
21 Jul, 2019
Installing KBPublisher
The easiest way to install KBPublisher is to use the installation wizard. The install script is extremely simple. The only action required on your part is to click the next button when each step...
13 Dec, 2013
What is KBPublisher?
KBPublisher is a knowledge base which allows you to share information with employees, customers and partners. A fully featured knowledge base that combines powerful WYSIWYG editing with...
21 Jul, 2019
How can I find my "Full server path"?
A full server path is the path your system uses to define where your own files are located on the server (as opposed to files belonging to other users). You can determine the path while you are...
03 Mar, 2010
System Requirements
KBPublisher has minimal requirements and should work on any modern server. Client Side: Operating System: Windows, Mac or Linux Web Browser: Internet Explorer 11+ or Chrome, Firefox, Safari. ...
29 Apr, 2019
How do I change the PHP Max Upload file size?
In an .htaccess file in the KBPublisher installation directory change and uncomment line: php_value upload_max_filesize For example, if the desired filesize is 3 meg, the following directive...
28 Mar, 2011
16 May, 2017
16 May, 2017
User licensing explained
We often get asked how licensing works with respect to users and why we say you can have as many readers as you like. Privileges KBPublisher licenses are based around privileges. There are five...
29 Apr, 2016
What are article templates?
Templates have two functions in KBPublisherto standardize article design and to add boilerplate text. To standardize design Suppose you want each page in your knowledgebase to have three headings:...
02 Mar, 2008
Setting Up Folder Permissions in Internet Information Services (IIS)
This article explains how to set up write permissions in the required folders for configuring IIS 7.0, 7.5, or 8.0 for KBPublisher. Using the standard folders structure for IIS and KBPublisher set...
14 Dec, 2013
Add an Article
If you are in the Public area, the quickest way to add an article is via the Manage menu in the top right of your screen: Click on Manage -> Add Article Here If you are in the Admin area,...
01 Feb, 2017
Installing ionCube loader
For KBPublisher v4.0.2 and lower ionCube loader must be installed. On many web servers the Loader can be enabled automatically with no changes to the php.ini file and no server restart required. ...
24 Aug, 2012
How to change ft_min_word_len variable
Normally it is not recommended to change variables that control MySQL fulltext index behaviour (such as ft_min_word_len or ft_max_word_len) but if you really need to... MySQL config file would...
17 Jun, 2019
Installing KBPublisher manually
If you don't want to install KBPublisher using the install wizard, you can install it manually as follows: Unpack the distribution package. Place the distribution package somewhere in your web...
18 Mar, 2015
Search engine friendly URLs
What is a search engine friendly URL? KBPublisher records are stored in a database. When you wish to read an article, KBPublisher sends a request to the database to get this record for you. This...
21 Sep, 2012
Public Area (front-end)
The public area in KBPublisher is what people who are reading the articles or looking at the files see (as opposed to the admin area, which is what authors, editors, moderators and administrators...
21 Jul, 2019
KBPublisher Uses
Attach it to your company web site or use it standalone in order to: Share information with customers and partners Provide support for products Answer a list of frequently asked questions ...
03 Jun, 2013
Setting up scheduled tasks
Some parts of KBPublisher simply will not work if you do not schedule tasks. This includes: Reports. You will not be able to run reports Subscription processing. Users will not be notified when...
16 Oct, 2018
Upgrading KBPublisher
Before you start Please note that upgrading via the wizard is possible only for version 2.0 and above. If you are currently using an older version of KBPublisher upgrade to version 2.0 first. ...
03 Aug, 2017
Import articles
You can import articles in bulk. You might want to do this, say, if you are changing over to KBPublisher from another system. The process is: Create a file of articles to import Upload a...
19 Dec, 2012
Set Who Receives Emails
System emails You can designate a user, or users, to receive system emails. From the Settings menu choose the Email -> Letter Template tab. Type the email of the person who is to receive...
02 Jul, 2015
Add a Category
The quickest way to add a category is to use the Shortcuts menu at the top of your screen. Click on the drop-down menu in the top right of the screen and choose Add new category. Or you can do...
17 Aug, 2015
Add a Picture to an Article
Graphics must be uploaded to the server before you can display them on the page. You can upload them as part of adding the image. You can "drag and drop" an image to the HTML editor, it will added...
27 Jun, 2019