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User Manual v4.0
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Introduction
What is KBPublisher?
Who might use KBPublisher?
Public Area (front-end)
Admin Area (back-end), common actions
Finding articles
Article workflow
User privileges
User roles
Category types
Quick Response
Subscriptions
Article history
Export articles
Installation
System Requirements
Installing KBPublisher
Installing KBPublisher manually
Upgrading KBPublisher
Installing ionCube loader
Setting up scheduled tasks
Enable searching in files
Enable exporting to PDF
Setup tests
Getting started
Summary
Add a category
Add an article
Add a glossary item
Add a user
Final steps
Remote Authentication
Using Remote Authentication
Different ways for Remote Authentication
Using Auto Authentication
Using Active Directory for Remote Authentication
Remote Authentication scenarios
Importing
Import users
Import articles
Import glossary
Add a local file
Automatically add local files
Exporting
Enable exporting to PDF
The Export screeens explained
Export articles
Generate PDF or HTML file from export template
Export articles in Public Area
Export articles in demo mode
News
The news input screen explained
Add news item
Edit news item
Delete news item
Bulk update news items
Subscribe to news
Unsubscribe from news
Schedule an item
Remove scheduling
Knowledgebase
Articles
The article input screen explained
The HTML editor toolbar explained
Add an article
Update an article
Delete an article
Add a picture to an article
Assign category to article
Link to another article (related articles)
Attach a file to an article (attachment and inline link)
Article history
The article history screen explained
Autosave
Articles being edited by another user
Schedule an item
Remove scheduling
Add an article as a result of user feedback
Bulk update articles
Import articles
Private articles
Search
Add new status
Add new article type
Subscribe to an article
Unsubscribe from an article
Categories
What are categories?
Category types
Add a category
The category input screen explained
Article Templates
What are article templates?
Using templates in articles
Add an article template
Article types as templates
Glossary
Glossary explained
Add a glossary item
Import glossary
Comments
Article comments
Rating comments
Bulk update comments, rating comments and feedback
Files
What are files and how do they work?
Add a file
Bulk update files
Add a local file
Automatically add local files
Add new file category
Private files
Assign category to a file
Delete a file
Enable searching in files
Schedule an item
Remove scheduling
Subscribe to a file
Unsubscribe from a file
Feedback
User feedback
Quick Response
Reply to feedback from a user
Add an article as a result of user feedback
Add new feedback subject
Article comments
The article comments screen explained
Rating comments
The rating comments screen explained
Users
The User input screen explained
Add a user
Delete user
Bulk update users
Import users
Companies
Privileges
User privileges
Create new user privilege
The privilege screen explained
Set default user privileges
Roles
User roles
Create new user role
Set default user roles
My Account
How do I change my password?
How do I change my screen width?
How do I display more articles on a page?
Change the order articles and files are displayed in
Subscriptions
Subscribe to an article
Unsubscribe from an article
Subscribe to a file
Unsubscribe from a file
Subscribe to news
Unsubscribe from news
Reports
The reports screen explained
Export report statistics
Statistics
RSS
Turn RSS feeds on or off
Change RSS feed from single feed to separate category feeds
Subscribe to RSS feed
Settings
The License tab explained
The Admin tab explained
The Knowledgebase tab explained
The Files tab explained
The Email tab explained
The Lists tab explained
Search engine friendly URLs
Add new status
Add new article type
The Plugins tab explained
Look and feel
Customizing article display options
Customizing Public Area
Change KBPublisher Look and Feel (design integration)
User settings
User defaults
Set default user privileges
Set default user roles
Force users to log on
Allow users to register
Allow users to rate articles
Allow users to post comments
Email settings
Letter templates
Set who receives emails
Change text in emails
Logs
Track search queries
Track emails
Track user logins
Track scheduled tasks
Changes for release 3.5
News
Add news item
The news input screen explained
Edit news item
Delete news item
Bulk update news items
Subscribe to news
Unsubscribe from news
Articles
The article input screen explained
Unsubscribe from an article
Subscribe to an article
Private articles
Files
Subscribe to a file
Unsubscribe from a file
Feedback
The article comments screen explained
Rating comments
The rating comments screen explained
Reports
The reports screen explained
Export report statistics
Users
Subscriptions
How do I display more articles on a page?
How do I change my screen width?
Change the order articles and files are displayed in
Scheduling
Schedule an item
Remove scheduling
Logs
Track scheduled tasks
Track user logins
Changes for release 4.0
KBPublisher v4.0 release notes
Installation
Setup tests
Articles
Article history
The article history screen explained
Autosave
Import glossary
Bulk update comments, rating comments and feedback
Remote Authentication
Using Auto Authentication
Exporting
The Plugins tab explained
The Export screeens explained
Enable exporting to PDF
Export articles
Generate PDF or HTML file from export template
Export articles in Public Area
Files
Automatically add local files
Reports
Statistics
Logs
Track search queries
Track emails
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(Knowledge base software)
© 2011 Double Jade LLC |
customer.service@kbpublisher.com