KBPublisher :: Knowledge Base / User Manual v4.0

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User Manual v4.0

Introduction

What is KBPublisher?

Who might use KBPublisher?

Public Area (front-end)

Admin Area (back-end), common actions

Finding articles

Article workflow

User privileges

User roles

Category types

Quick Response

Subscriptions

Article history

Export articles

Installation

System Requirements

Installing KBPublisher

Installing KBPublisher manually

Upgrading KBPublisher

Installing ionCube loader

Setting up scheduled tasks

Enable searching in files

Enable exporting to PDF

Setup tests

Getting started

Summary

Add a category

Add an article

Add a glossary item

Add a user

Final steps

Remote Authentication

Using Remote Authentication

Different ways for Remote Authentication

Using Auto Authentication

Using Active Directory for Remote Authentication

Remote Authentication scenarios

Importing

Import users

Import articles

Import glossary

Add a local file

Automatically add local files

Exporting

Enable exporting to PDF

The Export screeens explained

Export articles

Generate PDF or HTML file from export template

Export articles in Public Area

Export articles in demo mode

News

The news input screen explained

Add news item

Edit news item

Delete news item

Bulk update news items

Subscribe to news

Unsubscribe from news

Schedule an item

Remove scheduling

Knowledgebase

Articles

The article input screen explained

The HTML editor toolbar explained

Add an article

Update an article

Delete an article

Add a picture to an article

Assign category to article

Link to another article (related articles)

Attach a file to an article (attachment and inline link)

Article history

The article history screen explained

Autosave

Articles being edited by another user

Schedule an item

Remove scheduling

Add an article as a result of user feedback

Bulk update articles

Import articles

Private articles

Search

Add new status

Add new article type

Subscribe to an article

Unsubscribe from an article

Categories

What are categories?

Category types

Add a category

The category input screen explained

Article Templates

What are article templates?

Using templates in articles

Add an article template

Article types as templates

Glossary

Glossary explained

Add a glossary item

Import glossary

Comments

Article comments

Rating comments

Bulk update comments, rating comments and feedback

Files

What are files and how do they work?

Add a file

Bulk update files

Add a local file

Automatically add local files

Add new file category

Private files

Assign category to a file

Delete a file

Enable searching in files

Schedule an item

Remove scheduling

Subscribe to a file

Unsubscribe from a file

Feedback

User feedback

Quick Response

Reply to feedback from a user

Add an article as a result of user feedback

Add new feedback subject

Article comments

The article comments screen explained

Rating comments

The rating comments screen explained

Users

The User input screen explained

Add a user

Delete user

Bulk update users

Import users

Companies

Privileges

User privileges

Create new user privilege

The privilege screen explained

Set default user privileges

Roles

User roles

Create new user role

Set default user roles

My Account

How do I change my password?

How do I change my screen width?

How do I display more articles on a page?

Change the order articles and files are displayed in

Subscriptions

Subscribe to an article

Unsubscribe from an article

Subscribe to a file

Unsubscribe from a file

Subscribe to news

Unsubscribe from news

Reports

The reports screen explained

Export report statistics

Statistics

RSS

Turn RSS feeds on or off

Change RSS feed from single feed to separate category feeds

Subscribe to RSS feed

Settings

The License tab explained

The Admin tab explained

The Knowledgebase tab explained

The Files tab explained

The Email tab explained

The Lists tab explained

Search engine friendly URLs

Add new status

Add new article type

The Plugins tab explained

Look and feel

Customizing article display options

Customizing Public Area

Change KBPublisher Look and Feel (design integration)

User settings

User defaults

Set default user privileges

Set default user roles

Force users to log on

Allow users to register

Allow users to rate articles

Allow users to post comments

Email settings

Letter templates

Set who receives emails

Change text in emails

Logs

Track search queries

Track emails

Track user logins

Track scheduled tasks

Changes for release 3.5

News

Add news item

The news input screen explained

Edit news item

Delete news item

Bulk update news items

Subscribe to news

Unsubscribe from news

Articles

The article input screen explained

Unsubscribe from an article

Subscribe to an article

Private articles

Files

Subscribe to a file

Unsubscribe from a file

Feedback

The article comments screen explained

Rating comments

The rating comments screen explained

Reports

The reports screen explained

Export report statistics

Users

Subscriptions

How do I display more articles on a page?

How do I change my screen width?

Change the order articles and files are displayed in

Scheduling

Schedule an item

Remove scheduling

Logs

Track scheduled tasks

Track user logins

Changes for release 4.0

KBPublisher v4.0 release notes

Installation

Setup tests

Articles

Article history

The article history screen explained

Autosave

Import glossary

Bulk update comments, rating comments and feedback

Remote Authentication

Using Auto Authentication

Exporting

The Plugins tab explained

The Export screeens explained

Enable exporting to PDF

Export articles

Generate PDF or HTML file from export template

Export articles in Public Area

Files

Automatically add local files

Reports

Statistics

Logs

Track search queries

Track emails

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